Emergency Dispatcher Trainee - Pinal County, AZ : Job Details

Salary : $39,411.00 - $59,117.00 Annually Location : PCSO Administration - 971 Jason Lopez Circle Bldg C Florence AZ 85132, AZ Job Type: Full-Time Job Number: 202500422 Department: Sheriff's Office Opening Date: 03/07/2025 Description JOB SUMMARY Under close supervision, answers emergency and non-emergency calls for service, take information from callers, enter information into database, and provide assistance and information to Pinal County Sheriff's Office (PCSO) Deputies and other emergency services agencies. This is an entry level, trainee position. Upon successful completion of the training period, individuals in this classification are eligible for a non-competitive promotion to the Emergency Dispatcher position. NOTICE TO APPLICANTS:

• The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries will require an internal equity review and those that are above the first quartile will require additional approval.
• Employment is contingent upon successful completion of a criminal background check and verification of work history, academic credentials, licenses, and certifications as applicable.
• You must pass an online CritiCall test with a score of 70% or better. If you have taken the exam and obtained a score of less than 70% you can re-take the exam 60 days from the date of the last examination.
• Applicants that are hired will be required to attend a 10 week Basic Communications Training Academy in Tucson. Daily commute will be at the expense of PCSO.

Per PCSO Selection Guidelines, the following may be disqualifiers:

• Application: 1. Applicant will not receive nor are entitled to a copy of the contents of their test results. 2. No documents, copies of reports submitted by the applicant will be returned. 3. No documents, reports or information utilized for, or obtained, during the selection process will be furnished to the applicant. 4. Applicant will not be advised of the reason(s) for non-selection. Drug Use: 1. Marijuana - Agency discretion. 2. Dangerous Drugs/Narcotics/ Hallucinogens/Vaporous Substances - Any time within the past five (5) years. This includes methamphetamine, amphetamine, barbiturates, speed, spice, bath salts, crack, cocaine, heroin, opioids, mushrooms, ecstasy, LSD, ketamine, salvia, PCP, anabolic steroids, etc. 3. Peyote/ Mescaline - Illegal use as described above. (Exception- Bona fide religious ceremonies) 4. Sale, Production, Cultivation or Transportation for Sale of illegal drugs in last five (5) years or since becoming an adult. 5. Pattern of abuse of ANY drugs to include marijuana, narcotics, dangerous drugs and prescription drugs. Pattern of abuse will be determined based on; type of drugs used, purpose for using, length of time used, and age of individual during use (minor or adult). Theft or Misappropriation of Property: 1. Any demonstrated pattern of habitual theft. 2. Any theft while serving in a position of trust. Acts Constituting a Felony or any Conviction for Domestic Violence Involving Physical Violence: 1. A conviction for any act which would constitute a Felony in the State of Arizona, at any time. Fraud or Misrepresentation: 1. Any intentional attempt to practice any deception or fraud in the Employment Application, Testing Process, or any failure to properly complete the application. Driving Record: 1. Any recent demonstrated pattern of excessive traffic violations (for positions that require operation of a motor vehicle). Previous Positions Held: Any of the following may be disqualifiers: 1. Having been disciplined by any employer, including military, as an adult for abuse of leave, gross insubordination, dereliction of duty or persistent failure to follow established policies and regulations. 2. Having been involuntarily dismissed, for any reason other than layoff, from two or more employers as an adult. 3. Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement as well as other persons with a reasonable explanation for an extensive job history. 4. Resigning from any paid position without notice may be disqualifying, except where the presence of a hostile work environment is alleged or other reasonable cause existed. Military Service: 1. If an applicant has served in the military their separation must be classified as Honorable , General under Honorable conditions or Uncharacterized .

Example of Duties Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description. TYPICAL CLASSIFICATION ESSENTIAL DUTIES:

• Answer incoming emergency calls, interview and pacify callers, gather details, prioritize calls for service and determine appropriate personnel to respond, dispatch emergency responders, and relay pertinent information to law enforcement and public safety personnel in a concise, organized, and understandable manner.
• Perform duties according to Sheriff's Office policies and Standard Operating Procedures (SOP) for emergency services dispatch, in order to assure the safety of PCSO Deputies, other public safety personnel and the public.
• Provide information, instructions, and assistance to the public within scope of authority.
• Enter call information into computer aided dispatch (CAD) incident logs and in state and national databases at Deputies' request and search law enforcement and civilian data bases to provide Deputies with information.
• Track a variety of law enforcement and public safety agencies, resources, personnel, incidents, and trends.
• Provide detailed call information to Deputies as needed, maintain status and awareness of all public safety unit locations, monitor message traffic and relays information to Deputies, and assure that Deputies' safety is the top priority.
• Notify key personnel on critical incidents, contact other law enforcement and public safety agencies for additional information and resources as needed, and relay information regarding incidents.
• Enter data for records and reports, process forms and record files, query system databases as requested, collect statistical data and compile data for reports, and update and assure the accuracy of database.
• Receive and send information to and from other agencies and jurisdictions.
• Assist other Sheriff's personnel, County departments, outside organizations, businesses, and Federal, state, and local emergency services organizations.
• Maintain the integrity, professionalism, values, and goals of the Sheriff's Office by assuring that all rules and regulations are followed and that accountability and public trust are preserved.
• Responsible for ACJIS entries and removals and check co-workers' entries.
• Run subjects, vehicles, guns, etc. through the state and FBI' databases (ACJIS) to check for warrants, stolen status, validity of driver's licenses and vehicle registrations.
• Answer all phone lines including 911 calls.
• Maintain order and control over a radio channel.
• Dispatch calls via radio to deputies and monitor deputies while on patrol.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

Minimum Requirements MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma or GED equivalent.
• Two (2) years of customer service and computer experience.
• Type 35 wpm.
• Must pass a thorough background investigation and background re-investigation every 5 years.
• Terminal Operator Certification for access to Arizona Criminal Justice Information System (ACJIS) is required within six (6) months of hire.

Preferred Qualifications:

• Valid Arizona State Driver's License.
• Additional technical training and certifications may be required at the direction of the Sheriff.

ADDITIONAL INFORMATION:***** IMPORTANT PROCESS INFORMATION ***** CritiCall Test: Two-hour standardized test to evaluate multi-tasking and keyboarding skills, and a typing test (passing score is 35 words per minute or above). Supplemental Information Knowledge, Skills and Abilities:

• Knowledge of Sheriff's Office policies and Standard Operating Procedures (SOP) for emergency services dispatch.
• The ability to work in a safety sensitive position.
• Knowledge of law enforcement and public safety agency terminology.
• Knowledge of geography, roads, and landmarks of Pinal County.
• Knowledge of principles of records management.
• Skill in obtaining information from hostile and emotional callers.
• Skill in operating a personal computer and specialized software and entering information with speed and accuracy.
• Ability to handle multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
• Ability to communicate clearly and concisely and relay details accurately.
• Ability to interact with people of different social, economic, and ethnic backgrounds.
• Ability to follow and effectively communicate verbal and written instructions.
• Ability to provide effective customer service and deal tactfully and courteously with the public.

ADA COMPLIANCE - Pinal County Sheriff's Office is an Equal Opportunity employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities, and encourages both prospective and current employees to discuss potential accommodations with the employer. PHYSICAL DEMANDS:

• Frequently requires the ability to balance, climb, crawl, crouch, finger, feel, grasp, handle, reach, kneel, stoop, stand, ascend/descend stairs, perform repetitive motions and walk or sit for an extended amount of time.
• Must be able to remain in a stationary position for extended periods of time.
• Constant movement and use of limbs; this position requires good manual dexterity, coordination and stamina.
• Must have adequate speech, hearing and eyesight, ability to perceive and distinguish colors or shades of colors, sounds, taste, odor, depth, texture, and visual cues or signals demonstrate mental and physical acuity.
• Must be able to view monitors or screens for an extended period of time.
• Must be able to see and respond to dangerous situations.
• Must be able to respond quickly to sounds and movements.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information.
• Requires the ability to react quickly under stressful work conditions and during emergency situations.

WORK ENVIRONMENT:

• Mostly sedentary work that is performed in a safe and secured area that may periodically have unpredicted requirements or demands.
• Work is performed in a fast-paced, high-volume, 24-hour/7-day-per-week emergency communications center operation setting which involves sitting for extended periods of time.
• Must be available to work long, irregular schedules and on-call, including nights, overtime, evenings, weekends and holidays, as required by the needs of the agency.

Pinal County offers some of the best benefits in Arizona! We offer a wide range of employee benefits. You can details about our organizations benefit program or you can review the list below:

• An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work Life Balance.
• Paid Vacation And Sick Leave
  • 15 Vacation Days Accrued Annually Starting Day One
    • After Three (3) Years of Service 18 Vacation Days Accrued Annually
    • After Five (5) Years of Service 20 Vacation Days Accrued Annually

Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish

13 Sick Leave Days Accrued Annually Starting Day One

Paid Sabbaticals Every Five (5) Years

• Two Week Sabbatical After Five Years of Continuous Service
• Three Week Sabbatical After Ten Years of Continuous Service
• Four Week Sabbatical After Fifteen Years of Continuous Service
• Four Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service

Comprehensive Wellness Program

• Quarterly Wellness Challenges
• Vision Exams and Optometry Events Onsite
• Vaccination Clinics
• Onsite Mammogram and Prostate Screening Events
• Skin Cancer Screening Events Onsite
• Biometrics and Health Screening Events Onsite
• Financial Health and Retirement Planning Events Onsite & Online
• Fitness Resources and Onsite Sessions Like Yoga and Tai Chi

Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!

Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From

• Some Medical Plans with Zero Employee Premium Cost

Dental and Vision Plans

Tuition Reimbursement Program

Alternative Work Schedules

Telehealth

Qualified Employer for the Public Service Loan Forgiveness Program through the Dept of Education

Employee Assistance Program with Ongoing Training & Development Options

Civil Service Leave

VanPool Options

Short-Term Disability - Employer Paid

Basic Life Insurance - Employer Paid

Flexible Spending Accounts for Dependent Care and Medical Expenses

Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance Plus, work with an amazing team of people who are committed to making Pinal County a great place for its citizens and its employees (Above listed benefits are in effect as of January 7, 2024)

01 By checking this box you acknowledge the following. Pinal County Sheriff's Office is a 24/7 operation and applicants hired will be scheduled to work any available shift. This position will be required to work irregular shifts to include rotating days off, nights, weekends, and holidays. Your schedule can change without notice based on agency needs. If you do not accept these conditions, do not apply for this position.

• Please check the box to indicate you have read and accept the position requirements.

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