Emergency Services Dispatcher 1 (12-1167) - State of Alaska : Job Details

This position is open to Alaskan Residents only.

Please check our residency definition to determine if you qualify.

WHAT YOU WILL BE DOING

Support the Fairbanks Judicial Services unit by dispatching Court Service Officers to calls within the court campus, answering phone calls, creating daily schedules, maintain logs and statistics, organize travel per court orders, respond to alarms, and providing the Control Room with day-to-day support.

OUR ORGANIZATION, MISSION, AND CULTURE:

The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. The Alaska State Trooper's mission is preserving the peace, enforcing the law, preventing and detecting crime, and protecting life and property. As a member of AST, you will be instrumental in ensuring this mission is met by providing direct support for D Detachment's Court Service Officers, State Troopers and assisting the public. As a member of the Judicial Service's team, you will contribute to a positive working environment based on transparent communication, teamwork, continuing education, accountability, and integrity

THE BENEFITS OF JOINING OUR TEAM:

As a member of one of the most unique law enforcement agencies in the nation, you will be part of a team that embraces the core values of loyalty, integrity, courage, compassion, leadership and accountability. In this busy office, you will work with a phenomenal team of professionals, both civilian and commissioned. As a member of the Judicial Service's team, you will contribute to a positive working environment based on transparent communication, teamwork, continuing education, accountability, and integrity.

In addition to working in a valued and meaningful position, this State of Alaska ESD1 receives competitive health and retirement benefits, paid personal leave with generous leave accrual, and eleven (11) paid holidays.

THE WORKING CONDITIONS YOU CAN EXPECT:

This position is located in the Fairbanks courthouse building at 101 Lacey St. Judicial Services has a separate entrance for employees. The successful candidate will need to be comfortable working with a diverse population. The work environment consists of a high-performance team and as such we seek someone with solid judgement, objective reasoning, excellent organization skills and someone who enjoys challenges.

WHO WE ARE LOOKING FOR:

At the Alaska State Troopers we value more than just technical ability, we seek an Emergency Services Dispatcher with the following competencies:

* An employee who can demonstrate a high level of initiative

* Has good interpersonal skills, and who can adapt to a dynamic, changing work environment, while maintaining a strong commitment.

* Technical competence and the ability to use knowledge acquired through training to work with, understand, and evaluate technical information related to the job.

* Can apply criminal justice knowledge appropriately in support of agency programs.

* The ability to work with confidential and sensitive information.

* Exceptional problem solving and analytical thinking skills.

The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. All positions support or carry out the Department's mission. If our mission interests you and this position embodies your strengths, please consider joining our team.

More information about the Department of Public Safety can be found on our website:

Two years of work experience. This experience must include six months of experience that entails clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

AND

The ability to type at a net speed of 30 words per minute with no more than three errors per minute.

OR

Any combination of education from an accredited college (three semester hours or four quarter hours equal one month of experience), vocational education (150 hours equal one month of experience), and/or work experience may substitute for up to 18 months of non-specific work experience.

Special Note:

Specific positions in this job class may require incumbents to be Emergency Medical Certified, Emergency Police Certified, or Emergency Fire Dispatch Certified.

Shift work may be required.

A background investigation will be required upon initial employment.

This job class requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.

COVER LETTER

A cover letter is NOT required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

ADDITIONAL INFORMATION

This position requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.

BACKGROUND CHECK

This position requires the incumbent to submit to a fingerprint based criminal history background check. Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

WORK EXPERIENCE

Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer's name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-###-#### or (907) ###-#### in Juneau or TTY: Alaska Relay 711 or 1-800-###-#### or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-###-#### (toll free) or (907) ###-#### if you are located in the Juneau area. Requests for information may also be emailed to [email protected].

For specific information in reference to the position please contact the hiring manager:

Suzanne Miller

Administrative Assistant 2

Phone: 907-###-####

[email protected]]