Emergency Services Dispatcher I - Alameda County : Job Details

IntroductionThis is a new continuous examination. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.Filing deadlines for the upcoming 2025 testing cycle are TBD. The recruitment bulletin will be updated once dateshave been confirmed.Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted online. Applications received after the filing deadline will be considered for the next testing cycle.If you have previously applied or started an application for the Emergency Services Dispatcher I, Examination #23-1882-01, please contact the examination analyst, Elaine Lemi, at elaine.lemi@ to reapply. In order to reapply, you must contact the analyst to have your previous application released back to you. DO NOT SUBMIT A DUPLICATE APPLICATION.DESCRIPTIONABOUT THE ALAMEDA COUNTY SHERIFF'S OFFICEThe Alameda County Sheriff's Office is a full-service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) for its law enforcement services, its Regional Training Center, and its Dispatch Unit; the American Society of Crime Laboratory Directors Laboratory Accreditation Board for its Crime Lab; the Bomb Squad Commanders Advisory Board for its Explosive Ordinance Unit.THE POSITIONUnder close supervision, to receive training in public safety, emergency complaint taking and radio dispatching methods and techniques; to dispatch personnel and equipment for one or more public safety operations, including Sheriff's Patrol, Fire, Medical, Animal Control Services and Local Government; and to perform related work as required.This is an entry-level classification in the Dispatcher series which is flexibly staffed to the class of Emergency Services Dispatcher II. Emergency Services Dispatchers I work in the Sheriff's Office Emergency Services Dispatch Center and receive on-the-job training. After satisfactory completion of the training period, employees are expected to qualify for appointment to the next higher class of Emergency Services Dispatcher II.MINIMUM QUALIFICATIONSEither IExperience: The equivalent of six months of experience in the class of Clerk II or an equivalent or higher level class in the Alameda County classified service. (Non-classified includes District Attorney's Office, Hospital Authority, and the Consolidated Courts.) (Experience must have included public contact.)Or IIExperience: The equivalent of six months of general clerical experience that involved public contact and completion of a public safety dispatch training course from an accredited school.Or IIIExperience: The equivalent of six months of general dispatching experience (such as ambulance, service vehicles, etc.).Or IVExperience: The equivalent of one year of general clerical experience that involved public contact.Special Requirements:Hearing must be normal in each ear.Ability to type 40 words per minute.A thorough background investigation will be made of all prospective candidates including a psychological exam.KNOWLEDGE AND SKILLSThe most suitably qualified candidates will possess the following competencies:Knowledge of:The highways, main streets, major buildings and geography of Alameda County.Simple record keeping.Ability to:Read, write and alphabetize.Follow written and oral instructions.Retain oral information.Learn the operation of two-way radio and telephone communications equipment.Speak clearly and concisely in a well-modulated voice.Learn to dispatch public safety equipment in an effective manner.Deal tactfully with the public.React with sound judgment under stress and emergency situations while doing several tasks simultaneously.Learn statutes, rules and regulations applicable to communications.Learn to operate electronic data terminals.Listen and clarify incoming calls to extract pertinent information.Write detailed reports.Condense a message into a clear written passage.EXAMINATION COMPONENTSTHE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:A review of applications to verify possession of minimum requirements. Those applicants who meet minimum qualifications for the class will move onto the next examination component.Applicants that meet the minimum qualifications for the position will be invited to take a performance examination which includes a typing test and the CritiCall test. CritiCall is a software that tests job-related knowledge, skills, abilities and competencies critical for public safety dispatchers. Applicants who pass the CritiCall test will be invited to the oral examination.The oral examination will be weighted as 100% of the applicant's final score. Applicants who pass the oral examination will be placed on a list of candidates that are eligible to be referred to a background investigation, the final step in the examination process.CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.Selection PlanApplicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:TENTATIVE SELECTION PLAN - 2025 Filing deadlines and test dates are TBD.Deadline for Filing: *TBDReview of Applications for Minimum Qualifications: continuousTyping Test and CritiCall Performance Exam: *TBDOral Examination: *TBD*Updated 10/1/2024*WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN*DISASTER SERVICE WORKERAll Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.EQUAL EMPLOYMENT OPPORTUNITYAlameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.#J-18808-Ljbffr