eMobility Partner Advocate - ABM : Job Details

eMobility Partner Advocate

Position Summary

The eMobility Partner Advocate will collaborate and provide unrivaled support to increase partner satisfaction, consistency in process and to sell additional services. KPIs will include customer satisfaction, revenue generation, keeping within scope, schedule, timely invoicing below budget for repairs. Key partners include OEMs, Dealers, EV Charger Suppliers, Independent Electrical Contractors, and Big Box Retailers.

This integral role is a of member of a dynamic “SWAT Team” of professionals, dedicated to swiftly resolve inquiries and coordinate and schedule ad-hoc charger down service requests, preventative and predictive maintenance. Each Partner Advocate will deliver industry leading service with consistent, reliable ceremony. You will be the first line support to mitigate charger downtime, failures and will warmly transfer difficult to repair situations to Level 2 technical operations or product teams, as necessary.The Service Partner Advocates are instrumental in defining ABM eMobility value, nurturing customer trust and delivering top-box seamless field service through rapid response times, uplifting, positive service touchpoints. Developing and maintaining relationships with partners and service providers is critical for success in this role. An entrepreneurial spirit and high sense of urgency is a must.

Responsibilities• Deliver consistent ABM service/maintenance delivery process of planned, unplanned, maintenance and predictive services to operating standards.• Follow relationships in your area of responsibility from service initiation, brokering communications between ABM-Partners-Service providers through active service and follow-up, and escalating, as necessary.• Accurately document communication, work & purchase orders, scheduling and follow up through Salesforce Service or other tools as required.• Support your book of business by providing proactive, initiative-taking outreach (calls), troubleshooting, predictive maintenance sales conversions to foster strong ABM- partner alliances.• Field & resolve a variety of inquiries, and requests using ABM policy and partner MSA/SLAs as a guideline.• Properly explain available service options, additional sales recommendations and inform every customer of service status / completion to customers, including estimated repair time and cost.• Record all information, open/ close work orders professionally, accurately, and timely to operating standards.• Conduct calls in an efficient and effective manner, always remaining professional, genuine, and uplifting.• Effectively bill contracts and projects as well as driving daily, weekly, and monthly cash collections.• Other duties and special projects as required by leadership.• Achieve daily, weekly, and annual personal and team targets.Required Qualifications: • Bachelor's Degree or equivalent education, life experience • 3+ years customer centric experience.• Vendor management experience at an OEM or supplier • Electrical vehicle experience with an OEM or supplier• Salesforce Service Experience• MS Office proficiency

Our Ideal Candidate:

• Positive outlook, demeaner and upbeat• Resourcefulness to identify and resolve customer concerns, technical and operational needs with little guidance. • Previous sales experience• Tech Savvy with a spark to learn innovative technologies that transform the industry.• Passion for and a deep understanding of eMobility technologies• A “can do” attitude to work collaboratively in a dynamic, fast-paced environment.• Strong learning agility• Critical thinking skills to adapt “on the go.”

Working Conditions:• Flexibility to work outside normal work hours/weekends, as required.

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About Us ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-###-####. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes.