Employee Benefits Coordinator - Meadors, Adams & Lee : Job Details

The Benefits Account Coordinator works under the general direction of the Benefits team at Meadors, Adams, and Lee. As such, you will assist the Employee Benefits Producers and Account Managers in maintaining the clients' existing policies.

Who We Are:

Meadors, Adams & Lee is a leading and growing insurance company in downtown Little Rock dedicated to providing exceptional insurance solutions and services to our valued customers. Since our founding in 1909, our mission has been to protect our clients' assets. Our job is to access the insurance marketplace, negotiate tirelessly, and provide solutions designed to minimize risk, lower cost, and maximize protection.

You are the right person if:

• You have 3-5 years of employee benefits experience within an agency (must have)
• You have experience working in Employee Navigator and Applied Epic (must have)
• You have a current Group Life and Health agent's license (must have)
• You are coachable, driven, and a great communicator
• You are resilient and love a challenge
• You are a fast learner, curious, and resourceful
• You love to build long-lasting relationships with prospective and existing clients
• You can thrive in a fast-paced environment & transition between tasks seamlessly
• You are successful at managing multiple tasks, priorities, and deadlines

What we want you to do:

• Assist in the preparation of renewals, proposals, stewardship reports, service plans, and comparisons, and demonstrate creativity in presentation style for client and prospect meetings
• Prepare presentations, benefits guides, spreadsheets, direct bills, accounting discrepancies, and other communications based on the internal team's and client's needs.
• Provide clients with timely information, including plan information, rates, contributions, and carrier contacts.
• Address and resolve client issues while escalating issues to the account manager or executive when appropriate.
• Ensure the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information.
• Perform quality checks of benefits-related data.
• Process new and renewal business within timelines and quality standards, including updating and maintaining information in the client management system.
• According to department standards, escalate issues of increased complexity to the applicable internal contact.
• Support service and production team in reaching overall agency revenue and retention goals.
• Maintain daily client processing functions such as eligibility, enrollment and policy updates, account audits, and ID cards.
• Document member and client communications in the client management services tool according to department standards.
• Participate in company-sponsored seminars, training workshops, and webinars to enhance industry knowledge and education.
• Other duties and responsibilities assigned by management.

The benefits we offer:

• Competitive salary and company-wide bonus program
• 100% paid medical and dental plan for all our employees, with competitive rates for dependents to be added to those plans
• 401k contribution
• 100% paid life insurance policy
• Short-term and long-term disability plans
• Covered paid parking to use whenever needed, either for work or personal visits to the River Market
• Generous PTO policy
• Paid continuing education expenses and licensing needs
• Flexible work environment, with the option to work from home weekly once training and systems are established and executed consistently

How our hiring process works:

• Our hiring team reviews applications and resumes
• Candidates we are interested in speaking with will be emailed with information on how to schedule a video interview
• After the video interview is completed, we will invite those with whom we would like to continue the interview process to an in-person interview.
• If you are a candidate we would like to move forward with, a background check authorization will be sent for you to complete
• Once we have completed the in-person interview, an offer will be made to the right candidate.