Employee Relations Consultant - Apex Systems : Job Details

Employee Relations Consultant

Contract: Through March, 2025

Location: Renton, WA

Hours 8:00am to 5:00pm

Essential Functions:

• Perform essential job duties as listed; other duties may be assigned and considered essential.
• Must be fluent in English to perform essential functions satisfactorily; fluency level varies by position.
• Honor the Mission, Values, Vision, and Promise, and adhere to the Code of Conduct, policies, and standards.
• For direct patient care roles: Maintain currency of essential competencies as required by specific area of hire and populations served.

Employee Relations (ER) Consulting:

• Serve as a consultant to core leaders on employee relations matters requiring content and subject matter expertise.
• Provide consultation on complex investigations and recommend appropriate corrective actions and discipline.
• Identify and escalate highly complex or potential Title VII allegations to Sr. HR Consultant.
• Assist in identifying opportunities for problem resolution between core leaders and caregivers.
• Manage risk and deploy best practices in ER services administration (e.g., Regulatory Bodies, EEOC, ADA/LOA, Wage & Hour, Wrongful Discharge).
• Advocate for fair and appropriate workplace practices in line with mission, values, and legal parameters.
• Lead challenging conversations and interactions.
• Promote and utilize HR technology, metrics, and systems to support business needs.
• Ensure accurate and timely case management using ServiceNow system for data compliance, integrity, and reporting.
• Focus on real-time ER assessments, investigations, and recommendations.

Collaboration and Communication:

• Work collaboratively with core leaders, local HR, HRSC, HR Connect, HR Consultants, and others, including Labor/Employment counsel as appropriate.
• Demonstrate service excellence and positive interpersonal relations to maximize productivity and service delivery.
• Respond timely to complex questions, researching appropriate information and soliciting SME input when necessary.
• Escalate issues through a formalized issue/inquiry escalation process within HR Consulting and to other business partners as applicable.
• Resolve core leader and caregiver questions and concerns throughout the employment life cycle.
• Provide and advise core leaders on HR policies, procedures, and protocols.

Compliance and Confidentiality:

• Demonstrate extensive knowledge and application of all compliance and legal requirements based on the job's scope of practice.
• Use critical thinking and strategic methodology to identify and develop innovative service delivery solutions.
• Provide ER Consulting expertise on projects and may lead small projects.
• Assure compliance with confidentiality policies in accordance with State and Federal laws, maintaining confidentiality of caregiver, patient, and business-related information.

Skills and Abilities:

• Demonstrate strong communication skills, including verbal and written communication.
• Listen for key messages/themes and identify all sides of issues, separating facts and data from emotion.
• Effectively educate and influence caregivers and leaders.
• Demonstrate extensive knowledge of employee relations principles, including Federal and State employment laws, organizational policies, and collective bargaining agreements.