Employee Service Office Clerk $19.00/HR - Hurricane Harbor Concord : Job Details

Common Tasks –

• Receive and log call outs via phone and email
• Respond to emails from employees
• Edit punches in timekeeping systems upon request from employees, management, for trainings, and regularly scheduled adjustments within compliance with policies
• Report on minor compliance including in real time to management via phone and radio and in advance with daily audits of minors scheduled against compliance
• Make calls and send notices to employees whose work permits are going to or have already expired and report back to department leadership
• Follow-up on attendance issues and report on maximum attendance points
• Add communication to employee records and notifications for clock-in/out
• Issue attendance disciplines as needed to employees upon clock-in
• Send out hourly staffing reports to parks listing call outs, on the clock staff, and template staff

Minimum Requirements –

• Must be at least 18 years of age
• Must be able to use multiple computer screens and programs at one time.
• Position frequently multitasks and will regularly be working on the computer and phones consistently for an hour or more without a break. Will regularly respond to more than 30 calls and/or emails in one hour.
• Must be proficient in Excel to include experience filtering, editing multiple rows, and some exposure to Pivot Tables.
• Must be able to work evenings, weekends, and holidays
• Must be available at minimum 24 hours/week, 40 hours/week is preferred during school breaks and summer operations

Equipment and Working Conditions –

• Assisting in park or events will consist mostly of walking, standing, reaching, bending and climbing stairs and will be in all weather conditions and reasonable accommodations can be made
• In the office lighting is mostly artificial and work is done mostly seated
• Equipment regularly includes use of multiline phones, computers, radios, and printers