Employee Success Coach - Southeast Michigan Community Alliance : Job Details

Job Summary

The Business Resource Network or BRN is a private-public partnership whose purpose is to assist local businesses with the retention of employees through the provision of support activities to remove barriers to their continued employment. The Employee Success Coach works at employer sites with individual employees on a one-on-one basis, is responsible for helping employees identify their barriers (transportation, childcare, housing, etc.), and works with them find resolutions to those barriers.

Essential Duties and Responsibilities

• Maintain a regular coordinated schedule with BRN member employers at various locations and possible varying work shifts.
• Provide resources (flyers, web sites, etc.) to employees
• Present program to employees in collaboration with BRN employers
• Schedule appointments with employees of BRN member companies, as needed
• Assess the needs of BRN employees to determine if they need assistance to continue employment
• Work with BRN employees to identify solutions to resolve employment issues
• Determine eligibility for BRN program assistance
• Provide continued employee case management to monitor progress in problem resolution
• Maintain BRN employee case management files documenting services
• Maintain current files of social services available to employees of BRN member employers and provide information on how to obtain services
• Arrange for the procurement of services with third party providers
• Assist BRN employees in completing written applications for services when needed
• Provide emergency assistance and crisis intervention to BRN employees when necessary
• Produce reports and updates to the Lead Success Coach monthly or as requested
• Demonstrate continuous efforts to improve the process, decrease turnaround times, streamline work methods, and work cooperatively and jointly to provide value-added customer service to employees
• Establish, nurture, and maintain appropriate linkages to internal and external employee resources
• Responsible for relating and interacting with the public and co-workers in a positive way that results in mutual cooperation and respect
• Maintain all BRN employee information as confidential
• Promote the recruitment of companies to become members of the BRN
• Other duties as assigned

Qualifications

All SEMCA team members are expected to be technically competent and committed to continuous development of their skills. The following skills, knowledge and education or certifications are specifically required for this position:

Required Qualifications:

• Associate degree in Social Work, Career Counseling, Human Resources, or a related field
• Previous experience in human or community service. Preference in consideration given to those with a minimum of 2 years' experience in human services or social work
• Demonstrated ability to communicate effectively (verbal and written) with staff, employees, management, referral sources, the public, etc.
• Must be able to analyze problems and propose effective solutions
• Strong business and professional interpersonal skills are necessary to work with businesses and employees
• Knowledge and familiarity with local community resources
• Self-motivated and skilled at organization, multitasking, and prompt follow-up
• Proficiency with Adobe and Microsoft Office
• Familiarity with WordPress CMS
• Excellent customer service skills
• Experience with employer and community engagement/outreach
• Comfortable speaking in front of a large audiences
• Ability to provide own transportation

Desired Qualifications:

• Bachelor's degree in Social Work, Career Counseling, Human Resources, or a related field
• Experience working for a non-profit organization
• Bi-lingual

Physical Demands

Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials on an LCD screen and smartphone, hearing and speech sufficient to communicate in person and over the telephone. These requirements may be accommodated for otherwise qualified individual requiring and requesting and/or needing additional accommodations.

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