EMS Dispatcher - Monroe Ambulance : Job Details

EMS DispatcherRochester, NY ( our Team!Monroe Ambulance offers a family-friendly environment where you can support your local community. Here you'll find all departments work together as a team to live out our core values: quality, compassion, and integrity.About the OpportunityRate of pay $17.25 - $20.25 per hourOvernight schedule provides a $3.00 stipend on top of the pay rates listed above.We offer 12-hour shifts. Rotating schedules of 2 days on 2 days offComprehensive benefit package - including 401k with company match, paid time off, medical, dental and more!Position OverviewThis position performs a variety of skilled and semi-skilled functions in support of the dispatch center; receives and dispatches emergency and non-emergency calls. Provides Emergency Medical Dispatch (EMD) instruction and participates in the work of a dispatcher/call taker.The fundamental reason this classification exists is to operate Emergency Medical Service (EMS) Computer-Aided Dispatching equipment to quickly and accurately receive and transmit information of an emergency nature.Work involves triaging incoming calls to determine the appropriate level of EMS assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures. Employees are expected to demonstrate extensive communications skills and to exercise considerable judgment under pressure. Work is performed under the general direction of a supervisor who is available for immediate consultation on any situation. Shift work is required.Essential Job FunctionsOperates an EMS Computer-Aided Dispatching console consisting of a multi-button telephone system, base radio, and computer terminal.Answer incoming calls and extracts necessary information from callers.Evaluates incoming calls to determine the nature and urgency of the call.Dispatches the appropriate units (police fire, EMS)Manage the SSMP (System Status Management Plan).Transmits messages and information to Fire/EMS units responding to calls.Answers routine questions or refers calls to appropriate agencies or non-Fire/EMS inquiries.Consults supervisor on non-routine matters.Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.Remain calm and effective under heavy workloads and in emergency situations.Exercise good judgment in emergency situations.Obtain and act on information quickly and accurately in emergency situations.Understand and follow oral and written instructions in the English language.Comprehend and make inferences from written materials such as operations manuals and dispatch manuals.Learn job-related material through oral instruction and observation, and through structured lecture and reading to effectively perform job duties.Learn street locations, station locations, and geography of the areas served.Work safely without presenting a direct threat to self or others.RequirementsAny combination equivalent to graduation from high school, and one (1) year of responsible full-time working experienceMust be able to pass the EMD program within 6 – 12 months of hire and maintain certification during employment.Communicate orally in the English language with the public and co-workers in face-to-face one-on-one setting or using a telephoneWork evenings, night, weekends, and holidays to maintain 24-hour coverage of the emergency dispatch systemPublic safety experience preferred.Other Skills/AbilitiesAssociates Degree preferredEmergency Medical Technician (EMT) training is desirable.*Additional Salary DetailThe referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, years of experience, qualifications, expertise of the individual, and internal equity considerations.Monroe Ambulance is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law.