Tech Support Specialist - Futran Tech Solutions Pvt. : Job Details

Role: Tech Support Specialist Location: San Antonio, TXJD: Work hours (ex. 9am-5pm day/night shifts rotating shifts etc)? 6a-10p, Mon-Fri, 8a-6p, Sat/Holidays Please provide a summary of the project/initiative that this candidate will be working on? candidate will be assisting the WellMed Helpdesk to support WellMed employee reported technical issues What are the top 5-10 responsibilities for this position (please be detailed as to what the candidate is expected to do or complete on a daily basis)? Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 - 3 weeks per year: Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am) What does the ideal candidate background look like (ex: healthcare specific background specific industry experience etc.)? 1+ years PC support experience, 6+ months call center support What skills/attributes are required (please be detailed as to number of years of experience for each skill)? 1+ years of experience supporting PC operating systems including Windows 7 and Windows 10 1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones 6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) - ability to create, edit, save, and send What skills/attributes are preferred (what will set a candidate apart)? effective communication, efficient call handling