EN - Reservation Executive - Accor Hotels : Job Details

Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.Hospitality is a work of heart,Join us and become a Heartist.Job DescriptionWhat you will be doing:As our next Reservation Executive, you will be:

• Responsible for all reservations over the phone or internet, e-mail and handles all associated operations.
• Increase and optimize room sales in line with the brand and hotel's sales policy.
• Ensuring guests receive a warm welcome and assistance as requested in line with the Company standards.
• Following up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
• Handling reservations by applying the various step-by-step processes defined by the brand.
• Entering reservation details precisely and correctly.
• Ensuring that information is passed on to the people concerned.
• Confirming the reservation; taking care over written communications.
• Communicating and cooperating with the other hotel departments.Qualifications
  • Guest-focused personality is essential.
  • Demonstrate a passion for delivering exceptional customer service.
  • Experience is an asset.
  • Able to communicate in written and spoken English and Turkish.
  • Additional languages are a plus; French, Spanish, German, Italian, Russian, Arabic are preferred.
  • Strong interpersonal and problem-solving abilities.
  • Highly organized and detail-oriented.
  • Have a courteous and professional telephone manner.
  • Be proficient in computer systems and reservation software.
  • Ability to work independently and as part of a team. #J-18808-Ljbffr