End of Lease Specialist I - Citizens Bank : Job Details

OverviewThis position supports Equipment Finance Asset Management responsible for end of lease portfolio management, maximizing the performance of our lease portfolio, and end of lease value optimization. Handles end of lease functions and complex assets across different industry segments through asset disposition. Exhibits significant analytic capabilities and strong customer interaction. May have responsibility over in-place end of lease negotiations, collections and recoveries, as well as inventory management of off-lease returns. ResponsibilitiesBusiness Support - Analyzes and understands lease contract provisions and end of term options. Applies strategic tactics to maximize income and results on equipment disposition. Exhibits strong communication with customers, vendors, and sales. Supports new business opportunities and growth.Processing - Processes incoming requests for end of lease termination by reviewing the lease contract information. Manages execution of end of term options with customer or vendor within assigned metrics. Maximizes income and recoveries for purchase options, renewals and returns. Seeks problem resolution through contract disposition.Knowledge - Understands the dynamics of vendor relationships and ability to interact with sales and vendor representatives in a professional manner on all end of lease issues. Firm understanding of the terms and conditions of the lease documents for the assigned vendor programs specifically related to the customer's end of lease options, and ability to accurately convey to customer, vendor or sales reps.Compliance - Understands and complies with bank policy, laws and regulations, as applicable to job duties. Completes compliance training and adheres to internal procedures and controls. Reports any known violations of compliance policy, laws, or regulations and reports any suspicious customer and/or account activity. QualificationsBachelor's Degree- OR -High School Diploma or GED and 4 years of experience in OperationsAdditional Requirements: Exceptional written and verbal communication skillsRelationship drivenAnalytical and strategicProcess orientedPreferred Qualifications:Asset management experienceEnd of Lease experienceBanking and/or Finance industry experienceFirst Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: