End User Computing Specialist - STACK Infrastructure : Job Details

End User Computing Specialist

THE COMPANY

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world's most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meet or exceed the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

THE POSITION

As the Subject Matter Expert (SME) in End-User Computing, you will play a pivotal role in shaping the end-user experience by architecting, implementing, and supporting advanced end-user technologies. This role requires deep technical expertise, experience in global deployments, and a thorough understanding of modern device management, virtualization, automation, and end-point security solutions. You will collaborate closely with cross-functional teams, including Infrastructure and Cybersecurity, to ensure the secure, efficient, and seamless integration of end-user solutions to maximize productivity and security.

Key Responsibilities

* Technology Solutions: Identify and evaluate end-user technologies to enhance satisfaction, reduce costs, and improve operational efficiency.

* Technical Architecture: Architect, design, test, and deploy secure end-user technology solutions aligned with business needs and security requirements.

* Research and Innovation: Stay informed on emerging technologies, conduct thorough research, and recommend strategic solutions for potential integration within the company.

* Platform Management: Develop and manage device policies, including implementation via Intune, Autopilot, and other centralized device management systems.

* Collaboration: Work with Infrastructure, Cybersecurity, and other interfacing teams to address technical challenges, improve end-user support, and configure secure collaboration tools like Teams and SharePoint.

* Software Distribution & License Management: Create and manage deployment packages through SCCM and Intune, overseeing software delivery, patch management, and license management.

* Standards & Compliance: Maintain a catalog of end-user device standards, assess compliance, and establish metrics for operational and service efficiency.

* Service Management: Ensure timely resolution of IT support tickets within established SLAs and continuously improve user satisfaction.

* Documentation and Policies: Develop and uphold technical plans, IT policies, and documentation related to end-user computing.

QUALIFICATIONS

* Education: Bachelor's in computer science, Information Technology, or a related field.

* Certifications (required): Microsoft 365, Defender, Entra, Power Platform, and other relevant certifications in end-user computing, virtualization, and device management.

* Experience:

* End-User Computing: 5+ years of IT experience with a focus on large-scale end-user computing, device policy development, and software management.

* Microsoft 365 & Security: Proficiency with the Microsoft 365 suite, including Exchange, Teams, SharePoint, Defender, and Intune, with hands-on experience in configuring secure collaboration and productivity tools.

* Active Directory & Entra ID: Experience in managing and configuring Active Directory and Entra ID for secure identity management and access control.

* Automation & Scripting: Strong experience in automating Windows updates, patching schedules, and software installations using Autopilot and SCCM.

* End-Point Security: Skilled in multi-factor authentication, encryption, and end-point backup solutions, with a focus on Zero Trust architectures.

* Network & Infrastructure: Comprehensive knowledge of Active Directory, DNS, DHCP, SSO, firewall configuration, and TCP/IP protocols.

Preferred Skills

* IT Service Management: Familiarity with ITSM tools such as ServiceNow or Fresh Works.

* Vendor & MSP Management: Proven experience in working with global help desk vendors and managing SLAs.

* Leadership: Strong communication skills, with the ability to work closely with executives, provide team direction, and oversee project initiatives.

* Key Technologies & Skills Required:

* OS & Hardware: Windows 10/11, EUC hardware and infrastructure, mobile devices.

* Device Management: Intune, MDM, MAM, SCCM.

* Cloud & Security: Microsoft Defender, Sentinel, Azure Active Directory, Zero Trust principles.

* Collaboration Tools: Expert knowledge in configuring and securing Teams and SharePoint for secure collaboration and data protection.

* Active Directory & Entra ID: Experience managing Active Directory, Entra ID for identity management and access control.

* Networking: LAN/WAN, WLAN, remote access technologies.

* Software Delivery & License Management: Strong background in software deployment, automated patching, and license management for end-user applications.

KEY ATTRIBUTES

* Strong critical thinking and problem-solving skills.

* Ability to handle high-pressure situations, manage multiple tasks, and work independently.

* A proactive approach to staying updated with industry trends and assessing new technologies for organizational benefits.

This role is essential in advancing our end-user experience by deploying secure, scalable, and efficient technology solutions that align with our business objectives. We are looking for a dedicated, technically adept professional ready to drive innovation and best practices in end-user computing.

LOCATION AND COMPENSTAION DETAILS

* Location: Denver, Dallas, San Fransisco or Any STACK data center site

* Travel: Domestic travel up to 10%

* Compensation: 150,000 - 170,000 + 15% bonus

* Must be eligible to work in the United States

* Must pass comprehensive background screening

WHY STACK?

* We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts - even a cell phone subsidy.

* We foster a culture of appreciation, including peer-to-peer recognition programs.

* Fun is part of our DNA, with events, game nights, happy hours, and barbecues.

* We're growing - this is a great time to join and make an impact!

STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law

Note to external agencies: we are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to stack infrastructure will not be accepted or considered as a submission without a signed agreement in place.