End User Device (EUD) Technician - ManTech International : Job Details

Description & RequirementsManTech is seeking an experienced, passionate, career and customer-oriented End User Device/Network Technician to join our team in Augusta, GA. The successful candidate will be responsible for installing and troubleshooting all desktop devices to include desktop VTCs and associated equipment, such as MFDs, laptops, and conference rooms. What separates you from other candidates is a strong background in hardware support, troubleshooting and a demonstration of networking experience, teaming skills, customer interaction, a strong sense of urgency, and a willingness to learn new technologies. The responsibilities include but are not limited to the following:Responsibilities:

• Provides installation/troubleshooting support to VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices as requested, and completes associated cabling work.
• Supports refresh, modernization, projects, and Service Task Order activities as required.
• Follows proper processes of equipment classification and sanitization.
• Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment.
• Works all of the above requirements within Service Level Agreement time windows.
• Travels to support other locations within the area as needed.
• 25% travel required

Minimum Qualifications:

• 1+ years of hands-on experience in IT hardware support.
• Possess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security + *Must attain within 6 months.
• Experience in or willingness to learn installation/troubleshooting of end user devices such as VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices.
• Customer facing experience

Preferred Qualifications:

• Experience supporting CAN networking requirements.
• Experience with a ticketing system, preferably ServiceNow.
• Quality cabling skills in installation, splicing, and fabrication.

Clearance Requirements:

• Must have a current/active TS/SCI w/ Polygraph

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at [email protected] and provide your name and contact information.