End User Support Specialist - ACL Digital : Job Details

3 months, Contract to hire

Job Description:

• Demonstrates initiative and possesses strong time management skills

• Efficiently manages ticket queues while providing support to onsite staff

• Proficient in administrating and maintaining Windows Server 2016 and above

• Possesses a high level of knowledge in supporting and managing desktop operating systems and applications

• Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues

• Capable of troubleshooting and triaging monitoring system alerts for system and networking environments

• Advanced virtualization administration skills, including managing virtual machine clusters, resource allocation, and architecture design

• Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP - Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues

• Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec)

• Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell

• Familiar with patch and vulnerability management

• Proficient in Linux with the ability to configure, troubleshoot and manage Linux systems.

• Advanced knowledge of Backup Solutions, including implementation and management - Proficient in troubleshooting common remote solutions such as RDP

• Strong understanding of core network components, including routers, switches, and firewalls - Maintains and updates standards and documentation as products and technologies evolve

• Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems

• Mentors and provides guidance to other technicians

• Collaborates with other IT teams to design and implement new systems and solutions

• Expert in diagnosing and resolving complex technical issues that require deep system knowledge

• Conducts root cause analysis to prevent recurrence of problems

Minimum Requirements:

• Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience 8-10+ years

• Must be a US Person

Preferred Requirements:

• CompTIA Security+

• CompTIA Linux+

• MS-900 / AZ-900

• Previous experience in a fast-paced environment, such as an MSP, is a plus