Job Location : all cities,CO, USA
Job Summary
TU engineer is responsible for Comcast Business (CB) HQ, and a portion of Division (OFFNetonly) Test and turn-up of new Metro Ethernet fiber circuits in a commercial services environment. Deploying Metro Ethernet network configurations as well astroubleshooting complex connection issues in all regions of the Comcast Business Enterprise Services network. The Engineer 2 will work as a part of a highly specialized Metro Ethernet Network Test and Turn Up (TTU) engineering team, in an inbound/outbound Contact Center environment. Focused on resolving all first-contact issues and escalations for CB largest customers in an organized and timely fashion. They are responsible for support of Federal Government (FEDGov), Sate Government (CALNET, CALTRANS), CB Customers, Project Managers, and Field Service Technicians. They will work directly with LEC's, OFFNet and Cell Back Haul Carriers to test and verify those circuits. This position requires the ability to interpret large amounts of complex data, along with network designs, core devices like Juniper, Nokia, Ciena and Cisco. Effectively troubleshoot issues, identify order readiness for testing, access numerous applications, systems and databases to provide status updates and resolution details in accordance with established policies and procedures. They are also required to contribute to their cross-functional team and act as a resource for colleagues with less experience. They will be capable of determining their own work priorities throughout the day depending on phone volume, work task queues, and special project timelines.Job Description
Core Responsibilities
Employees at all levels are expected to:
Disclaimer:
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Salary:
Primary Location Pay Range: $33.57 - $50.35
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years