Engagement Coordinator - Medica : Job Details

Medica's Engagement Coordinator III works to support Medica's case management team through member engagement into case management programming. This role will be dedicated to our Government Programs team and will work closely alongside our complex case managers to support our North Dakota Medicare Advantage Dual Special Needs Plans (DSNP) membership.Successful Engagement Coordinators are highly effective at phone work while multi-tasking and retaining program knowledge and requirements for the members enrolled in this product.This includes having exceptional skills in organization, prioritization, problem solving, and autonomy. Additionally, interpersonal, and external provider/care system relationship skills are essential. Maintaining a strong working knowledge of numerous Medica sponsored and external health programs and services is also required.Our Engagement Coordinator III will also be responsible for leading telephonic member outreach, triage and steerage, driving targeted engagement and participation into designated Care Management programs.Our Engagement Coordinators primarily conduct outbound calls to identified members, utilizing assessment processes and protocols. This may also include making real-time (non-clinical) screening as to the most appropriate intervention for identified members. Member surveillance activities may be warranted to maintain opportunity to support members who have declined engagement.Qualifications:

• Bachelor's degree or equivalent combination of education and work experience
• 3+ years' experience in a member-facing telephonic engagement and/or service support role

Skills and Abilities:

• Experience in a customer service, call center, managed care or health care related environment strongly preferred
• Experience collaborating with providers and other health professionals preferred
• Demonstrated autonomy, initiative in handling work, strong analytical and problem-solving skills to proactively assess project needs and barriers and initiate solutions
• Self-starter, independent functioning with strong organizational and communication skills
• Ability to effectively facilitate phone conversations to assess and engage people in programs
• Strong communication, service, and people skills including empathy and non-judgmental approach with emphasis on conciseness and nonverbal communication
• At ease working with various populations: multiple age groups, vulnerable and complex populations, and diverse ethnic and socioeconomic backgrounds, including seniors and those with disabilities
• Advanced computer skills and application knowledge specifically Microsoft Office applications, with ability to master multiple computer programs and documentation platforms
• Attention to detail and accuracy a must; excellent organizational skills
• Ability to seamlessly adjust projects based on department priorities and to manage multiple projects at one time

This position is a Hub role, which requires an employee to occasionally come onsite to the designated office, Minnetonka - MN OR Madison, WI for applicable heads-up work. Frequency is determined by business need as decided by leadership.The full salary range for this position is $43,800 - $75,100. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Medica's commitment to diversity, equity and inclusion (DEI) includes unifying our workforce through learning and development, recruitment and retention. We consistently communicate the importance of DEI, celebrate achievements, and seek out community partnerships and diverse suppliers that are representative of everyone in our community. We are developing sustainable programs and investing time, talent and resources to ensure that we are living our values. We are an Equal Opportunity/Affirmative Action employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)