Engagement Manager - L.A. Family Housing Corporation : Job Details

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 13,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people's lives at LA Family Housing!

THE POSITION

The Engagement Manager position at LA Family Housing is an exciting opportunity for a skilled leader to make a significant impact on the lives of those in need. In this role, you will supervise direct service teams, manage service delivery, oversee referrals and enrollments, and ensure program compliance and utilization. You will work closely with departmental staff to provide seamless services to program participants. In addition, you'll be overseeing inbound referrals and enrollments into our Coordinated Entry System (CES) programs. You'll work tirelessly to achieve contractual enrollment targets and program utilization goals, all while ensuring compliance with regulations and standards. Your expertise will be crucial in ensuring that our clients receive the highest quality services and support.

WHAT YOU'LL DO:

• Responsible for the management and oversight of the CES referral, triage and assessment functions.
• Oversees, supports and coaches teams to use effective clinical skills and best practices with vulnerable people, providing crisis intervention, risk assessments and safety planning.
• Reviews and responds to participant concerns, incidents, facilitates crisis intervention and crisis resolution strategies, reviews incident reports, and provides general oversight to ensure the safety of staff and participants accessing the service center.
• Collaborates with program managers and LAFH teams to support effective service delivery and team dynamics.
• Maintains effective systems of tracking program functions and outcomes ensuring equitable and fair access to programs and referral pathways.
• Oversees the preparation of program participant files and ensures agency quality control and contractual compliance.
• Monitors staff completion of required documentation and outcomes.
• Works closely with the Data and Performance Management department to prepare monthly, quarterly, and annual reports for program(s) and contracting agencies as well as audit requirements.
• Attends regular staff and agency meetings. Represents the agency/program in community meetings, as well as to potential donors and volunteers.
• Additional tasks, projects, and responsibilities as assigned by supervisor.

WHAT YOU'RE SKILLED AT:

• Seeking passionate candidate dedicated to ending homelessness.
• Extensive knowledge of challenges faced by homeless single adults and families, including chronic health issues, substance abuse, mental health concerns, domestic abuse, and resources for undocumented individuals.
• Demonstrates independent judgment, leadership, and problem-solving skills.
• Understanding of Coordinated Entry System (CES) and goal of achieving functional zero .
• Exceptional supervisorial and team management skills, with strong attention to detail and ability to manage multiple program requirements.
• Effective communicator, collaborating closely with other department managers to achieve program goals and excellent service delivery.
• Strong written and verbal communication and interpersonal skills.
• Adaptable to changing environments, with excellent organizational skills and ability to follow through on tasks and projects from start to finish.

OTHER:

• Maintains and executes confidential information according to HIPAA standards.
• Obtain and maintains CPR/First Aid Certification.
• Ability to pass post-offer Tuberculosis (TB) clearances.
• Travel is a regular duty for this position and is required 30% of the time.
• Use of a personal vehicle to travel between worksites and other locations is required.
• Must have and maintain a valid California Driver's License and auto insurance in good standing.
• Ability to work a 9/80 work schedule.
• Ability to provide afterhours support in the event of a crisis (i.e. evenings, weekends).
• Comfortable working in a pet-friendly environment.

WHAT YOU'VE ACCOMPLISHED:

• Minimum of two (2) years of social service experience.
• Minimum of one (1) year of relevant management experience.

WHAT WE OFFER

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department.

EQUAL EMPLOYMENT OPPORTUNITY

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

FAIR CHANCE ACT

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing's Fair Chance Act webpage.

Yes. 30% of travel is required. Use of personal vehicle may be required.

Relevant management/supervisory experience