Enrollment Assistant - Options for Learning : Job Details

About our organization

Since 1981, Options for Learning has been at the forefront of helping families break the cycle of poverty and improve their lives by providing tools to create a positive foundation for school, social, and life success. Our dedicated and passionate employees have helped our organization become one of Southern California's most innovative and progressive child development organizations, serving nearly 9,000 children throughout the San Gabriel Valley.

About this position

The enrollment assistant is responsible for assisting with the delivery of enrollment services to families in the organization's center-based programs.

The successful candidate must be able to communicate effectively, work both independently and collaboratively within a small, close-knit team, and thrive in a fast-paced environment. We are looking for someone with an upbeat, positive attitude who is eager to support the organization's mission and achieve its strategic goals.

What you'll be doing

• Maintaining knowledge of all current requirements for families receiving subsidized services in accordance with the Education Code, the California Department of Education's Title 5 regulations and funding terms and conditions, Community Care Licensing Title 22 regulations and administrative requirements, and Head Start performance standards;
• Assisting with processing enrollment documentation and following up with families for enrollment completion;
• Assisting with scheduling parents for in-person or virtual enrollment or recertification appointments;
• Accurately completing required monthly and weekly reports in a timely manner;
• Processing family fees and reconciliation of fee balances for disenrolled families;
• Collaborating with education staff in matters related to enrollment, attendance, meals, and parent communication;
• Reviewing and completing attendance reports and reconciling meal count reports on assigned caseload;
• Providing general clerical support to department staff;
• Assisting with inbound calls and inquiries from families seeking services, conducting a pre-screening, and providing a warm hand-off to the appropriate programs;
• Assisting in determining eligibility for programs based on information provided by potential parents with respect to parent choice;
• Assisting the enrollment supervisor and enrollment services director;
• Actively participating in all training provided by the department and organization;
• Building strong rapport with enrolled families, new families, and external social services agency personnel;
• Bringing a team-oriented, collaborative, and positive attitude to the Enrollment Services Department;
• Reading and implementing all organization and program policies and procedures;
• Accurately completing all assigned paperwork and documentation on a timely basis, according to organization policies and procedures;
• Actively participating in the annual in-service training;
• Performing other duties as assigned.

What you bring to the table

• Computer skills, including a command of Excel and other Microsoft 365 applications;
• General clerical and data entry experience;
• Ability to type 40 words per minute with minimal errors;
• Experience and/or training in state and federally funded children's programs, with particular focus on eligibility and need requirements (preferred);
• Strong attention to detail and effective organizational skills;
• Ability to correctly and effectively communicate in written and oral English;
• Skilled at actively engaging with clients while also accurately documenting information into the intake system (preferred);
• Exceptional interpersonal skills with sensitivity to the unique needs of families and children, including those with special needs or who are at risk;
• Ability to adapt to changing demands and workload;
• Experience working with diverse, low-income populations;
• Bilingual in Spanish or Mandarin (preferred).

What we can offer you

• Medical/dental/vision for part- and full-time employees (organization pays up to 90% of employee's premiums; prorated for part-time);
• Organization-paid and matching retirement plan;
• Professional growth opportunities, including free child development courses and college reimbursement;
• Generous and flexible PTO;
• Dedicated, mission-driven colleagues, and much more!

Job specifications

• Reports to the enrollment supervisor
• Non-exempt, full-time, 12-month work year;
• Eight-hour workday, four-day workweek (Fridays closed);
• Hybrid work schedule with approval by management;
• Limited evening or weekend hours may be required;
• Employment, responsibilities, compensation and other factors may be affected by changes in governmental regulations, the organization's contracts, or at organization's discretion.

Salary

• $23.50 - $28.00 per hour

Compensation details: 23.5-28 Hourly Wage

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