Enterprise Ad Operations Specialist - eLocal : Job Details

Position: Enterprise Ad Ops Specialist

Level: Associate

Location: Greater Chicago Area-based candidates are required. This is a fully remote role (we do not have office space in Chicago, IL) with the opportunity to meet up with your colleagues in Chicago a few times a month to collaborate.

eLocal, part of Brookfield Asset Management, is a fast-growing and profitable national leader in pay-for-performance digital advertising. eLocal connects millions of local consumers each year to the businesses they need, when they need them. We are currently looking for an Enterprise Ad Operations Specialist to join our team remotely from anywhere in the EST/CST time zone.

The opportunity:

As Enterprise Ad Operations Specialist, you will be responsible for implementing and maintaining advertising campaigns for eLocal's national service-based businesses. This individual will oversee detailed elements of the campaign set up, including call tracking, targeting radius, category set up, and call pricing. The Enterprise Ad Operations Specialist will identify issues that may be negatively impacting performance and proactively make recommendations to optimize.

The Enterprise Ad Operations Specialist's day-to-day responsibilities include:

• Processing all necessary changes to campaigns including adding/removing coverage, making pricing updates, adding new locations, budgeting, optimizing, etc.
• Proactively identifying issues and raising concerns to their sales counterpart
• Handling end of the month billing and ensuring timely payment from customers
• Monitoring ad delivery and pacing, communicating with your sales partner and assisting them with recommendations to generate incremental revenue and account expansion
• Analyzing data and making campaign optimizations including pulling reports, call recordings and call tracking
• Partnering and collaborating with internal cross-functional counterparts such as Sales Directors, Partnership Managers, Legal and Engineering teams to drive successful outcomes for eLocal and our customers
• Delivering the highest level of customer service to our enterprise clients

Qualifications

• Minimum of 5 years experience in customer success/account operations, at least 3 years of which involved working with clients on performance based digital campaigns
• Endless curiosity and desire to proactively dig into campaigns to uncover insights without being asked
• Extraordinary attention to detail and ability to double check your work and own your mistakes.
• Proficient in data analysis to prepare campaign-level reporting and develop growth-focused insights. Ability to create and analyze data using pivot tables is a must
• Experience in setting up campaigns and optimizing to meet KPIs
• Superior time management skills; you are able to multitask and manage competing priorities while maintaining a high level of service to your sales partner and clients
• Cost per lead experience (especially cost per call) a plus

We still use our Philly area office for meetings, collaboration, and socializing, but we are proudly a virtual-first environment. Since 2020, we have been a certified Great Place to Work™ with 91% of our employees saying that they would strongly recommend the organization to friends and family as a great place to work.

We offer an intellectual, casual, and fun work environment with a great opportunity for growth and long-term potential. As a youthful, growing company we believe in working hard and playing hard. We also offer an extremely generous benefits package with the following benefits:

• Competitive salary with annual bonus based on company performance
• Heavily subsidized Medical through Blue Cross Blue Shield (85% to 100% company-paid), Dental, and Vision.
• 100% company-paid Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance.
• Monthly wellness stipend and Wellbeing Spending Account.
• Work from home arrangements
• Flexible, uncapped paid time off
• 401(k) matching