ENTERPRISE MOBILITY HIRING EVENT -Tulsa Airport (TUL) - Enterprise Mobility : Job Details

OverviewPlease join us for our Enterprise Mobility Hiring Event on Friday, November 1, 2024 from 9am to 1pm!Enterprise Mobility is seeking responsible, dedicated people to join our team as Full Time Customer Experience Representatives and Automotive Detailers at our National and Alamo Car Rental brands. Tulsa International Airport: 2222 N 73rd East Ave Tulsa, OK 74115Drinks and refreshments will be provided!We offer:Paid time offConsistent full time 40 hour per week schedule Employee discountRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and development40 hours per week; both AM and PM schedules availableCustomer Experience Representatives pay is $16.00 / hourAutomotive Detailer pay is $14.50 / hour Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.As you are considering a position with Enterprise Mobility, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority.ResponsibilitiesCustomer Experience Representative responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• • Clean and sanitize vehicle interior per Complete Clean Pledge standards
  • Vacuum and prepare vehicle interior per Complete Clean Pledge standards
  • Wash, clean and dry the vehicle's exterior - this might include cars of different sizes, as well as vans and trucks.
  • Check fuel level and warning lights: inspect windshield for damage; factory reset/restore vehicle setting to clear prior customer data; check for customer items and place anything of value in Lost & Found; verify that registration is present, current and matches the license plate.
  • Check fluid levels and add as needed; check tire condition, pressure and tread depth; inspect vehicle exterior for damage
  • Fuel and stage vehicle
  • Inspect vehicle for any safety concerns; report any warning lights and/or vehicle/windshield/tire damage; pull vehicle out of the prep processing as necessary
  • Maintains a clean and orderly work area and report any unsafe or hazardous conditions
  • Responsible for wearing proper personal protection equipment (PPE) and ensuring cleaning, detailing, washing and sanitization supplies are available
  • Assists customers when needed. May transport customers to and from the branches
  • Helps maintain overall site appearance including general cleaning of interior and exteriors of branch locations
  • Site appearance responsibilities to include: desktops, countertops, phones, floors, trash, bathrooms, vacuuming, sweeping the lot and any other miscellaneous tasks related to the daily cleanliness of the branch location
  Additional Responsibilities
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a valid driver's license
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• For Customer Experience Representative position, must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support