Enterprise Order Fulfillment Specialist Spectrum Enterprise Order-Fulfillment/Management Austin, Texas - Spectrum : Job Details

**Our company:**

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving Americas largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprises industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.

**Highlights:**

As an Order Fulfillment Specialist, you focus on ensuring long-term client satisfaction through the accurate and timely entry of client information in Spectrum Enterprise databases. You excel at entering and delivering accurate data and administration for complex coaxial and fiber accounts. You have solid organizational and prioritization abilities with a focus on collaborating with vendors and internal teams to process orders or resolve issues efficiently.

You have developed a keen ability to identify roadblocks and overcome obstacles to successfully complete projects. You propel growth by performing quality checks on all service installation and construction contracts to ensure accuracy. You thrive in an office environment managing accounts across the Spectrum Enterprise footprint. You report directly to Manager, Enterprise Order Fulfillment for goals, guidance and assistance.

**Position benefits:*** Competitive compensation.

* Health, vision and dental insurance.

* 100% company match 401(k) up to 6%.

* Company funded retirement accumulation plan for an additional 3%.

* Education assistance.

* Pretax childcare spending account.

* Paid holidays, vacation days, personal days and sick days.

* Employee discount on spectrum services where available.

* One or more years of professional experience in order management, billing systems, accounts receivable, accounts payable or billing processes.

* Detail-oriented with the ability to follow direction while applying fundamental concepts and multi-tasking.

* History of successfully working with situations involving few concrete variables and standardized situations.

* Experience working in a team-oriented, high-demand and fast-paced environment.

* Solid professional relationship skills that works well with teams throughout the organization and maintains client and business confidentiality.

* Interpersonal communication skills that can effectively interact with all members of the department in a proactive and professional manner.

* Effective written and spoken English communication skills with all levels of an organization.

**At a glance:** **What you will do:**

* Encourage a successful sales cycle through accurate order entry activities for complex coaxial and fiber sales orders.

* Improve client satisfaction through the efficient and accurate processing of service orders for new, upgrade, downgrade and disconnect requests.

* Enhance the sales cycle through quality checks on all sales and service orders and ensure service agreement accuracy by cross-referencing them in the various databases.

* Initiate the installation process by scheduling service upgrades, installations and special requests.

* Maintain client database through appropriate updates and adjustments.

* Comply with all productivity standards to ensure accurate and timely order fulfillment.

* Assist with client concerns and issues by answering questions on the billing process, such as pro-rates, non-pays, rate increases, adjustments, credits, discounts, collections, renewals and billing equations.

* Complete all order fulfillment activities with the highest integrity by staying current on departmental processes, procedures and guidelines.

**Required keys for success:** **Your education:**

* High school diploma or equivalent (required).

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**Our Commitment During COVID-19** Your health and safety is important to us, as such were using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

**Get to Know Us** Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, youre joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states.

**Who You Are Matters Here** Were committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

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