Entry Level Customer Service Rep - Fresh Form Draft : Job Details

Entry Level Customer Service RepDepartment: BeloForm Craft Employment Type: Full Time Location: Kansas City, MO Compensation: $18.50 - $27.00 / hour Description At BeloForm Craft, we believe in the transformative power of architecture to shape the world around us. As an innovative and forward-thinking architecture firm, we are dedicated to crafting spaces that not only meet functional needs but also inspire and elevate the human experience. Job Description: The Entry-Level Customer Service Representative at BeloForm Craft in Kansas City, MO will be responsible for providing support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role is ideal for individuals who are enthusiastic about customer service and looking to start their career in a dynamic environment. Location: Kansas City, MO Job: Full time - On site Pay Range: $18.50 - $27.00 hourly Key Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally
• Provide accurate information about the company's products and services
• Process customer orders, returns, and exchanges accurately
• Maintain and update customer records in the company database
• Assist with administrative tasks such as data entry, filing, and document management
• Follow up with customers to ensure satisfaction and gather feedback
• Collaborate with other departments to ensure seamless customer service

Skills, Knowledge and Expertise

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-centric attitude
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to manage multiple tasks and prioritize effectively
• Attention to detail and strong organizational skills

Benefits

• Health, dental, and vision insurance
• Paid time off (PTO) and holidays
• Retirement plan options (e.g., 401(k))
• Professional development opportunities
• Wellness programs