Entry Level Customer Service Representative - ASI : Job Details

Our Entry Level Customer Service Representatives are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance.

Upon joining our goal-driven, energetic team, the Entry Level Customer Service Representative will receive two weeks of intensive hands-on training to become a resident expert in

• The products and services available by our telecommunication clients
• San Diego market demographics
• Consultative sales techniques as well as negotiation skills
• Account activation, delivery methods, and installation details to complete a sales order for a customer
• Proper compliance procedures and handling of confidential customer information and more

The training does not stop there either! Our firm is extremely passionate about ongoing personal and professional development, which is why we actively participate in virtual networking sessions, attend conferences from industry-leading executives, and daily practice scenarios.

As our Entry Level Customer Service Representative, you will use a lead-based system to meet with customers and engage with them daily. The primary objective of each customer interaction is to greet, qualify, recommend, and close sales orders, so our Entry Level Customer Service Representative must be hospitable, professional, understanding, and active listeners.

The Entry Level Customer Service Representative will also

• Follow all CDC and local mandates while engaging with customers. Your safety and the customers are our top priority, and we will not compromise that.
• Accurately complete, send, and file product and service sales order forms in accordance with our privacy and confidentiality guidelines of our clients.
• Strengthening our customer relationships is paramount. We find ways to deepen trust, exceed expectations, and create long-term partnerships with our clients.
• Work with fellow team members within the customer service department to set attainable customer outreach and acquisition targets.
• Enforce our values and exemplify them through every interaction between you and a customer, fellow team member, and client.

The Entry Level Customer Service Representative Requirements:

• Experience in customer service, marketing, sales, or client-facing positions. Individuals with retail or hospitality experience perform exceptionally well due to their excellent communication and problem-solving skills.
• Take pride in your achievements. You always give 100% and embrace challenges with open arms. Dont worry, our team will be there if you need help.
• Believe in your ability to make a difference. Whether that is working one-on-one with a customer or taking part in one of our charity events.
• Results-focused and ability to find the right way to get those desired results. We will not ever compromise our value and integrity, and we expect the same from our employees.