Entry Level Data Specialist (Carrier Help Desk) - Aston Carter : Job Details

Transportation Carrier Specialist

Shifts:

2 HC- Sunday-Wednesday 8am-6:30pm *1 WFH day

2 HC - Wednesday-Saturday 8am-6:30pm *1 WFH day

1 HC - Monday-Friday 9-5pm *2 WFH days

**This will change beginning January 2nd 2025 when all employees are expected to be in office all schedule shift days.

Pay: $21.00

Start Date: 10/28/2024

Contract to Hire (3 month)

Key job responsibilities:

Collaborating on the development and delivery of key programs metrics reports analyses and dashboards to drive key business decisions across customer-facing programs. Identifying and resolving carrier escalations for Transportation Services ATS network carrier base Partnering with teams to identify and drive process improvements that improve service iterate technology and enhance carrier performance engagement and growth. Pulling data from numerous databases using Excel Access SQL and/or other data management systems.

Key job responsibilities:

Collaborating on the development and delivery of key programs, metrics, reports, analyses, and dashboards to drive key business decisions across customer-facing programs.

Identifying and resolving carrier escalations for Transportation Services (ATS) network carrier base

Partnering with teams to identify and drive process improvements that improve service, iterate technology and enhance carrier performance engagement and growth.

Pulling data from numerous databases (using Excel, Access, SQL and/or other data management systems)

Working in SIM queue, driver/carrier escalations

Slack communication for internal, email communication to carriers

Day to day working through SIMs

KPIs: SIM ticket resolve, performance, parking/routing, carrier communication

Additional Skills & Qualifications

1-3 years experience in ticketing, transportation, customer service or related field

Entry level Excel, Microsoft office, basic computer skills

Flexibility in schedule preferred

No phone work

Preferred:

1. 1-3 years of experience in ticketing, transportation, customer service

2. Entry Level Excel

3. Problem Solve and communicate effectively

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] ( [email protected]) for other accommodation options.