Entry-Level Field Service Installation Technician - Innovien Solutions : Job Details

Job description

Our client provides the #1 POS and Self-Service checkout solution to the largest retail customers across the globe. This role will be joining their US Service Installation and Break/Fix team to support the installation, upgrade, and break/fix of their hardware inside of their retail customers in an assigned territory. Upon starting, you will be provided with the training and leadership necessary to provide this support, and this group offers an incredible career progression with opportunity to join the expanding team This is a great opportunity to build your resume and begin a career at an enterprise, world class organization!

• Must be at least 18 years of age with a valid driver's license & reliable vehicle with an excellent driving record & ability to drive across your assigned territory
• Must be able to pass a standard drug, credit, and background check
• Ability to lift up to 75 lbs. without assistance, and up to 150 lbs. with assistance
• Willing to be trained to operate small scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches

Requirements:

• 1 year of previous working experience in field service technician, mechanical, construction, installation, or similar role (preferred but not required)
• Basic understanding of PC & electronic skills as well as hardware and operating systems
• Ability to handle situations under pressure and deliver excellent customer service
• Professional Written and Oral Communication
• Must be able to work overnight and weekend shifts on an ongoing basis
• Must have a reliable android or apple cell phone device

Preferred Skills:

• Previous POS (point of sale), Self Service Checkout, ATM, vending machine break/fix and installation experience
• Prior experience supporting retail or restaurant clients, installing various hardware & Software devices
• Mechanical experience or exposure in a school or hobby setting

Responsibilities:

• Service retail checkout and POS systems for customers within an assigned territory. This includes maintenance, repairs, PM work and overhauls.
• Perform customer installation, maintenance, and service calls promptly and effectively to ensure the customer is 100% satisfied
• Driving to customer locations to complete service calls
• Operate small-scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size