Environmental Account Manager - Utilities Service, LLC : Job Details

Environmental Account Manager

Brand: ECI Environmental Consultants

Location: Raleigh, NC, United States

Date Posted: Dec 18, 2024

Requisition Number:

**Description**

The Environmental Account Manager role will focus on clients to manage and evolve our Environmental business partnership, through the identification of areas we're well positioned to add value to their projects as well as growing the revenue together. The role will ensure clients feel they are well supported, and we are an innovative and progressive leader in the Civil and Environmental segment, and we are a company to partner with for the future. The role will champion company growth, account growth, solution-selling, retention, selling and striving to exceed set key performance indicator (KPI) targets, that help us identify how we are doing.

**_ The pay range for this position is from $72k-$78k per year salary with additional bonus potential up to $15k, contingent upon relevant education, experience, and industry-specific certifications. This specified range is determined by the tier associated with the job posting. However, should the employee by classified under a different tier, the compensation may fall_**

**WHAT WE OFFER:**

+ Industry competitive pay.

+ Company vehicle with fuel card for work purposes.

+ Day 1 of Employment: Medical/Dental/Vision/VOYA/Vacation Accrual/Paid Holidays/EAP (Full-Time Employees).

+ After 3 months: 401K, life insurance, short and long-term disability, Paid Maternity Leave.

+ Paid Sick Time.

+ Weekly Pay Cycle.

+ Participation in Referral Bonus Program.

+ Boot and clothing program (Full-Time Employees).

+ Ongoing training and assistance with obtaining industry certifications.

**WHAT YOU WILL DO:**

+ Recognize new business opportunities and proactively follow up on leads and take action as appropriate.

+ Provide and coordinate well rounded technical, domain and commercial knowledge.

+ Contribute to the big picture for the company and region by developing our brand in the segment and contributing accounts and sales to the growth of the region.

+ Ensure full understanding of pricing and service agreements.

+ Communicate with various levels of leadership within client accounts to thoroughly analyze and understand customers' needs and objectives in order to successfully determine the appropriate services.

+ Drive business growth and development and account management of existing or new client accounts, including developing new business opportunities and managing to close opportunities and account manage key client accounts.

+ Proactively help manage current and potential client relationships, understanding and communicating the full business technical relationship to ensure client satisfaction.

+ Understand service upgrades and show clients how to maximize the value of ourservices and therefore return on their investment.

+ Analyze client issues and confidently ask appropriate questions and work to find a prompt win-win solution.

+ Support and manage account operations and activities for assigned ECI client(s).

+ Build and maintain employee morale and engagement, as demonstrated by the annual Engagement Survey, to improve employee retention/reduce employee turnover.

+ Identify areas for improvements and provide recommendations with assigned team and/or ECI operations as applicable.

+ Identify resource requirements and skill sets to meet business needs.

+ Work with the Recruiting Department to identify, interview, make offers and hire new employees.

+ Support account financial activities including billings, receivables, Timesheets, etc.

+ Monitor and control expenses according to budgetary guidelines.

+ Liaise between clients and project team/Operations.

+ Develop and implement strategic business plan to meet business objectives.

+ Responsibility for identifying new business opportunities with existing customers.

+ Generate and maintain account reports and documentations.

+ Ensure team ability to meet KPI goals.

+ Schedule regular meetings with team members and clients to discuss issues, work progress, etc.

+ Maintain account records for administrative and regulatory purpose.

+ Attend project status calls and update weekly status reports.

+ Facilitate and schedule new hire onboarding and training, after initial orientation day.

+ One on one meetings and annual review.

+ Incident reporting first contact and follow up.

+ Responsible for employee lifespan with ECI: hiring, performance review, discipline, and off-boarding/termination.

**WHAT YOU NEED TO HAVE:**

+ Bachelor's degree in Environmental Science, Construction Management, Building Science, or a degree related to these fields.

+ Minimum of 3 years' experience in a supervision or management role, ideally within the desired domain (Civil & Environmental).

+ Ability to account manage key client accounts, engage at technical, operational and business level dialogues, with a strong emphasis on domain and technical credibility.

+ Detail-oriented with a demonstrated ability to self-motivate and follow through on projects.

+ Exceptional customer service, communication skills and cultural awareness, both in working with internal teams and potential clients.

+ Collaborative, flexible and self-motivated to handle a variety of situations.

+ Domain expertise in market, technology, roles, language, sales cycles and trends in the Civil domain.

+ Superior written and verbal communication skills, including a demonstrated ability to influence stakeholders.

**WHAT WOULD BE AMAZING TO HAVE:**

+ Substantial amount of background in the Electric Transmission Construction, Pipeline, Utility field.

+ Prior experience in ground investigation, environmental geology, civil or environmental engineering consultancy or related industry.

+ Stormwater Pollution Prevention Plan (SWPPP) book knowledge.

+ Previous construction crew oversight experience.

+ GIS Experience.

+ Strong knowledge ANSI Z133 safety standards.

+ Having a military background is a plus.

**Working Environment**

Work alone in an outdoor field environment; vehicle and foot patrol of utility power lines; remote locations as well as urban, city environment; physical demands and travel from site to site, including walking/hiking on various surfaces including flat, dry, wet, slippery, uneven, rough, steep terrain, hills, and slopes; exposure to noise, dust, grease, and all types of weather and temperature conditions; exposure to hazardous traffic conditions. Reasonable accommodations, if available, may be made to enable individuals with disabilities to perform the essential job functions.

**Physical**

The team member must have sufficient physical ability and mobility to work in a field environment; to walk up to 10 miles per day, stand, sit, and operate a motor vehicle for prolonged periods of time; to frequently stoop, bend, kneel, crouch, run, crawl, climb, reach, twist, grasp and make repetitive hand, arm and shoulder movement in the performance of daily duties (e.g., forcefully beat down brush); carry, push and/or pull light to heavy amounts of weight, frequently lift up to 10 lbs. and occasionally lift up to 60 lbs. (sandbags); to operate assigned equipment and vehicles; ability to verbally communicate to exchange information with public; ability to see and hear in normal range with or without correction; operate assigned field equipment, including handheld computer, range finder, fyrake, water backpack, shovel, and traffic cone.

**Company Overview**

Environmental Consultants (ECI) is a leading provider of vegetation and asset management consulting services to the utility industry. Successful professionals at ECI have come from a variety of backgrounds, including: forestry, arboriculture, natural resource management, biology, landscape maintenance, horticulture, nursery management, environmental sciences, geology, agriculture, parks & recreation management, urban forestry, geography, and more. For more information visit our websitewww.eci-consulting.com

**Applicants must pass a pre-employment drug test and a criminal background check.**

**All candidates must possess a valid driver's license and have a good driving record.**

**ECI is an Equal Opportunity and Affirmative Action Employer. EOE/AA: Minority/Female/ Vets/ Disabled.**

**Benefits**

We offer a competitive benefits package that provides a foundation of support for the health, safety, and security of you and your family. We are proud to extend a broad selection of benefits to meet your needs-and medical, dental, and vision benefits start on the first day of employment.

**Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-###-####. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.**

**An Equal Opportunity Employer.**

**Please note:**

+ _All job offers are subject to pre-employment drug screening and a background check._

+ _Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position._

**Notice to Agencies:** We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.