Equipment Coordinator - Servpro Industries : Job Details

Join Our Team at SERVPRO!

What We Offer

• Comprehensive health benefits including medical, vision, and dental options
• 401(k) with company match
• Profit-sharing opportunities
• Generous paid time off and holidays
• Paid parental leave
• Company-sponsored mental health support through Headspace
• Access to two on-site fitness rooms
• Employee Assistance Program
• Active Employee Resource Groups
• Opportunities for personal and professional growth

Job Summary

As an Equipment Coordinator, you will play a pivotal role in supporting the Equipment Manager by maintaining existing product lines and evaluating new equipment and technologies. Your responsibilities will encompass operating and monitoring equipment, providing exceptional customer support, and leveraging your in-depth product knowledge.

Your Responsibilities Include:

• Gaining a thorough understanding of all equipment, including operations, troubleshooting, and repairs.
• Managing inbound calls and emails related to professional equipment inquiries.
• Offering expert guidance to diagnose issues and recommending appropriate repair actions.
• Assisting with the new equipment validation process through setup and operational assessment.
• Documenting evaluation data, summarizing product suggestions, and assisting in editing operational manuals and training videos.
• Overseeing equipment storage, shipping, and organization of the test cell area.
• Contributing to the development of equipment testing protocols for evaluations.
• Coordinating truck mount installations alongside sales departments and installers.
• Assisting RMA/Warranty Analysts with paperwork and evaluations of returned items.
• Updating online documentation and training resources.
• Promoting a culture of continuous improvement and enhancing overall company offerings.
• Supporting the Equipment Manager with technical documents and presentations.
• Collaborating cross-functionally with teams to implement organizational changes.
• Managing the employee equipment take-home program, tracking and assessing designated equipment.
• Providing additional divisional support as necessary.
• Working with Department Managers to ensure shared resources align with corporate goals.

Your Qualifications:

• 1 to 5 years of experience in equipment maintenance or troubleshooting.
• Foundational knowledge of equipment maintenance and tools.
• Strong self-starter attitude.
• Exceptional communication skills for interacting with employees, customers, and suppliers in a professional manner.
• Experience in the water and fire restoration field or related industries is beneficial.
• Ability to manage multiple tasks efficiently and remain organized.
• Adaptability to shifting demands based on external factors.
• Proficient in Microsoft Office Suite, particularly Excel and Word.
• Team-oriented mindset with a commitment to corporate strategic goals.

Education Requirements:

• High school diploma or G.E.D.

About SERVPRO

With over 50 years of experience, SERVPRO® stands as a trusted leader in fire and water cleanup and restoration services, including mold mitigation and pathogen remediation across the United States and Canada. Comprising over 2,200 franchises, we aim to cultivate a professional community that appreciates both our unique qualities and the collaboration that drives our success together.

SERVPRO is proud to be an equal opportunity employer. We consider all applicants without regard to age, race, color, religion, gender, sexual orientation, national origin, veteran, or disability status.