Equipment Repair Tech - Southern States Cooperative : Job Details

General Summary

Repair or overhaul small engines and related mechanical or structural parts for a variety of equipment types. Provide own tools.

Essential Job Functions

* Repair and maintain small engines, large lawn equipment, mowers, tillers, tractors and other equipment. Observe all safety and security procedures, report potentially unsafe conditions and use equipment/materials properly.

* Perform repairs within time parameters established by flat rate time or billed time with proper diagnosis.

* Diagnose small engine problems and maintain an orderly and clean shop area. Collect/dispose of trash.

* Clearly explain the diagnosis and repair to the customer.

* Study and review all relevant product repair updates.

* Inspect, maintain and clean all equipment. Report faulty equipment or hazards to manager.

* Meet with management to discuss repair trends, comebacks and service issues.

* Establish and maintain positive working relationships with management, employees, vendors and customers. Display a positive attitude on a daily basis and encourage other technicians to meet daily/weekly goals. Work to develop a sense of team inside and outside of the service department.

* Respond promptly and courteously to customer needs and effectively manage difficult situations with customers.

* Demonstrate accuracy and thoroughness. Monitor, promote and improve quality of work. Follow instructions and promptly respond to management direction. Work with integrity and uphold company values.

* Fill out work orders in their entirety and turn in on time.

* Continually seek technical and product training when available.

* Perform all other job functions as assigned.