Evening Lead 1 FT - Berryvale Grocery : Job Details

DescriptionPrimary Job Duties

• Customer Service Skills:
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Answer questions regarding the store and its merchandise.
  • Answer phones and direct calls.
  • Report customer suggestions, comments, and complaints to the Department Manager.
• Sales Skills:
  • Maintain knowledge of current sales and promotions and policies regarding payment and exchanges.
  • Responsible for promoting and locating products that meet the customer's needs.
• Cashier:
  • Efficiently operates POS system using proper cash handling methods.
  • Assists customers with the use of the card processing machine for credit, debit, and ebt.
  • Scan goods and ensure pricing is accurate.
  • Handles cash register transactions with speed and accuracy.
  • Engagement with customers is balanced between friendly and efficient.
  • Be adequately trained in our POS system in order to address functionality issues, pricing errors, and database accuracy.
• Organizational Skills:
  • Responsible for keeping the store organized and stocking shelves.
  • Ensure products are properly stocked, rotated and labeled.
  • Maintaining and consolidating backstock in accordance with standard procedures.
  • Maintain a clean and organized environment, including sweeping, mopping, and dusting.
  • Performs regular maintenance for the bathrooms.
• Receiving:
  • Able to take the lead with stocking and unloading deliveries.
  • Receive inventory, including checking for quality and expiration dates, and ensuring that all products are properly stored and rotated. Invoice is properly noted.
  • Prepare merchandise for purchase. Ticket, arrange, and display accordingly.
• Cardboard Baler Operator:
  • Load and compress cardboard into the baler.
  • Bind bales when the baler is full.
  • Follow safety protocols when operating the baler.
  • Maintain the recycling shed in a clean and orderly condition.
• Security:
  • Watch for and recognize security risks and thefts and know how to report these situations.
• Leadership:
  • Encourage crew members to stay on task with prompting questions.
  • Demonstrate and remind others of policy and procedure.
  • Be a primary trainer for new crew members: register, stocking, cleaning
  • Maintain positive aspects of our company culture.
  • Learns and adapts to new tasks or situations quickly and cooperatively.
  • Maintains job-related confidentiality.
  • Provides a positive model for co-workers.
• PIC 1:
  • Monitor calls for assistance over the radio and ensure a rapid response occurs.
  • Perform Service 1: safe combination, double count and log change transactions, register procedure for safe drops and doing the safe drop, night drop.
  • Access remotely purchased gift cards for pick-up.
  • Remind customers of basic policy as needed: non-smoking property, shoes needed to shop.
  • Take and log call-outs appropriately, communicate the call out to the Department Manager.
  • Gentle delegation to help develop the skill and recognition of the crew.
  • Be a back-up to difficult conversations with customers.
• Teamwork:
  • Ability to work independently or as part of a team. Recognizing the interconnectedness between shifts and how one sets the other up for success.
  • Perform other tasks as assigned.

Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. You will need to communicate effectively with customers, colleagues, and management. You should be able to listen actively, convey information clearly, and respond appropriately to feedback.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Monitoring- Monitoring/Assessing performance of yourself and other individuals to offer direct feedback or formally evaluate performance.
• Reading Comprehension- Understanding written sentences and paragraphs in work-related documents.
• Speaking- Talking to others to convey information effectively.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.
• Coordination- Adjusting actions in relation to others' actions.
• Instructing- Teaching others how to do something.
• Service Orientation- Actively looking for ways to help people.
• Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.
• Time Management- Managing one's own time.
• Management of Personnel Resources- Motivating, developing, and directing people as they work.

Work Context

• Attendance: Complies with general attendance policies. Availability meets the needs of the department for scheduling purposes.
• Communication - You will need to communicate effectively with customers, colleagues, and management.
• Responsibility for Others - This position will guide others as needed to accomplish daily tasks.
• Conflictual Contact - Ability to recognize conflict and seek assistance as needed to support customers and coworkers.
• Work Setting - This is primarily an indoor work setting with a few tasks that take place outside. The work is on your feet and fast paced with frequent lifting.
• Environmental Conditions - Outdoor tasks can expose the crew member to all weather conditions.
• Safety: Complies with all safety policies and procedures.
• Work Attire - Closed toe shoes are required. Crew members should follow dress code and present as clean and well groomed.
• Routine versus Challenging Work - The work is primarily routine and occasionally challenging.
• Pace and Scheduling - Pace varies by time of year. Busy seasons require a faster pace in relation to quality of work and slower seasons can put more time into quality with a slightly slower pace.

Tools and Technology

• Computers- Windows OS, desktop, laptop, and printers
• Human resources software- One Point Self Service Portal
• Two-way radios- Retevis
• Box knife - Jiffy
• Baler- Compressor/Baler Combo
• Bar code reader equipment- Barcode scanners
• Magnetic stripe/Chip readers and encodes- Credit card processing machines.
• Point of sale POS terminal- Point of sale POS computer terminals, ECRS
• Email Software- Microsoft Outlook
• Spreadsheet software- Microsoft Excel
• Word processing software- Microsoft Word

RequirementsPhysical Demands

• Required frequently: Ability to lift and carry up to 50 pounds.
• Required frequently: Ability to stand for 4 or more hours at a time.
• Required occasionally: manual trimming/cutting of produce.
• Required occasionally: working in cooler.
• Required occasionally: working outside in all weather conditions.

Education and ExperienceEducation: High School Diploma or the equivalentExperience: Customer Service experience required. Cashier experience required. Leadership experience preferred.