Evening Office Assistant II - Harper College : Job Details

Job Description Responsible for providing customer service to students, faculty, and visitors; performing tasks in support of academics and operations; and providing support for diverse programming onsite. Serves as primary LCC service staff member during evening hours, managing continuous coverage of the LCC reception desk. The LCC Evening Office Assistant II role is based at the Harper College Learning and Career Center (LCC), a 50,000 square foot satellite location in Prospect Heights with 20 classrooms, computer and science labs, library, test center, childcare facilities, Hawks Care student food pantry, and community partner programming. Responsibilities Greets visitors and answers calls to assess, record, and address inquiries. Shares and interprets information regarding LCC/Harper academics and student support resources. Example: course offerings, schedules, applications, financial aid. Refers patron inquiries to appropriate departmental, institutional, or external resources including onsite LCC Hawks Care services. Uses institutional and other information systems to assist patrons, address facilities and operational needs, and provides accurate metrics on various LCC functions. Enters data accurately. Strives for excellent communication and seamless collaboration with the LCC team across all hours and areas of operation. Examples include: Provides clerical support to LCC Senior Manager and provides back-up for Program Assistant functions as needed, including providing limited direction to student aides. Documents any notable issues that arise during evening hours regarding facilities, programming, patrons, etc. Provides logistical support for on-site services and events including scheduling, appointment reminder communications, organizing College resources, and assisting day-of. Participates actively in improving LCC procedures, reference materials, and contributes to strategy to achieve the LCC mission. Performs related duties as assigned. QualificationsEducation: High school graduate or equivalent. Associates degree preferred. Experience: 1 year general office experience required. Proficiency with Microsoft suite of products. Strong interpersonal skills and customer service orientation. Ability to communicate and problem-solve with tact and confidentiality. Self-directed worker able to manage interruptions and multiple tasks efficiently. Thrives professionally in a multicultural environment. Multilingual capability is an asset. About Us We are Harper College...the college in your community. The College was established by referendum in 1965 and opened September 1967. It is named for Dr. William Rainey Harper, a pioneer in the junior college movement in the United States and the first president of the University of Chicago. Harper College is now one of the nation's premier community colleges and one of the largest, serving approximately 29,000 students annually in Chicago's northwest suburbs. The College's academic programs prepare students for rewarding careers and for transfer to four-year universities. Harper offers associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, accelerated degree options for adults and developmental education programs. At Harper College, we are committed to fair and equitable compensation for all employees. In compliance with Illinois state law, we prioritize transparency in salary information. Our salary ranges reflect our dedication to attracting and retaining top talent while ensuring equitable pay practices.We encourage open discussions about compensation and invite you to reach out with any questions you may have regarding salary details. Harper College typically offers compensation up to the median market rate for this position. We aim to ensure our pay is competitive while aligning with both the role's requirements and the candidate's experience About the Team The Learning and Career Center (LCC) offers certificate programs, skill building courses and foundational courses at the Prospect Heights Center.