Evening Reception Desk Agent ($1,500 sign on Bonus!!) - Trapp Family Lodge : Job Details

Summary Provides first impression for the lodge guests arriving to the resort. Facilitates check-in and check-out, guest billing and satisfaction and coordinates support departments in the interest of guest service. Essential Duties and Responsibilities include the following. Other duties may be assigned.1. Acquires knowledge of HOST and guest service functions2. Ability provide thorough, professional and accurate information to guests, employees, callers andday visitors3. Stays current of all resort activities, upcoming events and groups in-house and workingknowledge of family history.4. Be aware and alert of all guests and their needs- guests always come first.5. Checks guest in and out ensuring satisfaction and resolving all billing and rooming issues.6. Maintain clean and presentable registration/workplace.7. Maintain guest confidentiality.8. Provide guest with all available or requested information at all times.9. Handles guest complaints, suggestions or problems quickly, efficiently and courteously.10. Post charges in guest folios in HOST as needed.11. Books dining Room reservations for all guests into our Open Table system.12. Handle current and previous guest folio questions, resolving to guest's satisfaction promptly andefficiently.13. Review daily activities/group spec sheets for current events.14. Review daily TRACE report and coordinate deliveries or other requests.15. Maintains availability awareness for walk-in sales opportunities.16. Enforces all cash handling, check and credit card policies, as well as general hotel policy.17. Maintain $400 cash bank.18. Process payments through computer, shift4 and cash drawer.19. Upholds hotels commitment to hospitality.20. Acquires information from shift and passes on pertinent information to next shift agent.21. Provide night auditor with complete and accurate shift work.22. Assist in training of new staff.23. Acts as liaison for other departments to ensure working relationships and communication.24. Keeps abreast of new rates, packages, tour operators and perspective groups.25. Reports work orders in HOTSOS completely and accurately.26. Books guest activities reservations through Peak Pro and collects payment for.27. Other duties as assigned.Supervisory ResponsibilitiesThis job has no supervisory responsibilities.CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies :Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Visionary Leadership - Displays passion and optimism; Inspires respect and trust.Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Accepts feedback from others; Gives appropriate recognition to others.Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.Business Acumen - Understands business implications of decisions.Cost Consciousness - Conserves organizational resources.Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceHigh-school diploma / Minimum of one year customer service experience, with office machines and cash handling; or equivalent combination of education and experience. Springer-Miller HOST property management system experience preferred.Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer SkillsTo perform this job successfully, an individual should have knowledge of Springer Miller Systems Property Management software.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is occasionally exposed to toxic or caustic cleaning chemicals and outside weather conditions. The noise level in the work environment is usually moderate.