Event Manager - Access Dubuque : Job Details

Event Manager

Access Dubuque

Job Location : Dubuque,IA, USA

Posted on : 2024-11-30T08:39:37Z

Job Description :

Event Manager

**Grand River Center**

1 Positions

ID: 55107

Posted On 10/29/2024

**Job Overview**

**Position Summary**

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

**Oak View Group**

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

**About the Venue**

The Grand River Center is a full-service meeting and event facility located in the heart of downtown Dubuque, Iowa. Newly renovated in 2020, featuring over 40,000+ square feet of meeting and exhibition space for events up to 2,000.

**Responsibilities**

+ Advance, plan, service, and supervise all events

+ Plan, direct and evaluate the work of subordinates

+ Provide leadership and guidance for event personnel

+ Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed

+ Understand and be able to articulate full food and beverage offerings to client

+ Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives

+ Communicate clearly and concisely in the English language, both orally and in writing

+ Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials

+ Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed

+ Complete all duties with a customer service focus through teamwork & dedication to Oak View Groups principles

+ Assist in the preparation of building to meet the requirements of upcoming events/shows

+ Assist with the completion of pre-show event financial estimates

+ Assist with the completion of post-show event settlements

+ Advise lessees on services available from independent contractors for events

+ Recruit, train, and supervise event & security staff

+ Create work schedules for event & security staff, delegate assignments, and review performance/results

+ Function as a liaison between users of the facility and the facility staff

+ Recommend and evaluate required event staffing levels

+ Coordinate communication between building staff and show staff during load in and load out

+ Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction

+ Maintain equipment (radios, metal detection wands, etc.) for all event and security staff

+ Make hospitality arrangements as needed

+ Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly

+ Review emergency planning procedures with all event staff for each event

+ Create and distribute detailed data sheets prior to every event

+ Prepare and approve bi-weekly payroll for all event staff and security staff

+ Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed

+ Serve as Manager on Duty as scheduled

+ Other duties and responsibilities as assigned

**Qualifications**

+ Three to five (3-5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting

+ Bachelors degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field

+ Strong oral and written communication skills

+ Strong computer skills in Microsoft Office applications, word processing, and Internet

+ Possession of, or ability to obtain, a valid drivers license

+ Knowledge of operational characteristics of events

+ Ability to identify the needs of users of the facility

+ Knowledge of crowd management and control techniques

+ Knowledge of customer service practices

+ Knowledge of principles of supervision, scheduling, and training employees

+ Demonstrated familiarity with facility use contracts

+ Knowledge of fire and public safety regulations

+ Knowledge of A/V equipment and electronic systems in public assembly facilities

+ Experience with budget preparation and control

+ Familiarity with terminology used in entertainment/convention/public assembly settings

+ Experience with AutoCAD is preferred but not required

Primary Contact

170#######709

Ryan Bonifas

General Manager,

Phone

Fax

[email protected]

False

True

**Job Details**