Event Representative - Haven Charity Solutions : Job Details

Our clients trust us to drive awareness and engagement through insightful and open representation. The clients we work with have their finger on the pulse of important matters and work to improve socioeconomic circumstances within our local community and beyond. It is our team of Event Representatives who dive into the areas in which they can help and provide options to prospective customers via service, sales, and client information.

We prepare our Event Representatives for their roles through training in industry knowledge, customer communication, and client missions. They are essential in generating new fundraising efforts and collecting and maintaining records to review and revise marketing and sales practices. Event Representatives within our firm are those who pay attention to detail, have enthusiastic conversations with those around them, drive themselves to expand their sales knowledge, and can adjust to different styles of outreach and customer service.

Responsibilities of the Event Representative Role:

• Initiate and complete the outreach and enrollment process by communicating directly with consumers about client purpose and mission
• Offer relevant client information to identify customer interests and determine potential donation opportunities
• Build a skilled understanding of charity industries and current events to assist in customer inquiries
• Meet with management and members of the Event Representative teams for training on required client operations, sales, and industry knowledge
• Work with other Event Representative to collect and maintain donor records while paying special attention to confidentiality and client compliance processes

What We Look For in an Event Representative:

• High school diploma or equivalent certification is required
• An Associate's, Bachelors or two-year program degree is encouraged but not required
• Knowledge of customer service, retail, sales, marketing, business, and communications is preferred
• Ability to work with other Event Representatives and management team members to build and achieve client goals in sales, outreach, and engagement metrics
• Desire to expand their knowledge and skills past the entry level through training and proper guidance

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