Event Specialist - Event Services - University of North Carolina at Chapel Hill : Job Details

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

Carolina Union Mission Statement:

The Carolina Union creates safe, inclusive and educational experiences that enable students to maximize their time at Carolina.

Carolina Union Purpose:

The many co-curricular programs, services and facilities supported by the Union are developed and operated with a focus to serve the students whose fees fund our organization and therefore are intended to impact the intellectual and experiential climate of the University and provide opportunities for campus members to engage in debate, conversation, interaction, and learning. Managed by 44 full time staff and over 185 student employees, the Carolina Union builds a sense of community as a unifying force on campus and provides students the space and resources needed to put theory into practice.

Position Summary

The Event Specialist will help ensure a high level of customer service is provided to events and conferences taking place during the year at the Carolina Union. This includes answering client questions and resolving event day of needs. Helps manage the event process from reservation review, consultation meeting and day of event support. Helps support the maintenance, inventory, and delivery of event equipment (including tables, chairs, signage, linens, lighting, audio, and projection equipment for 2 dedicated performance venues, 26 meeting rooms, and off-site programs utilizing Union lighting, audio, and projection gear. This position will work with the Event Managers to ensure successful event support and assist in the supervision and training of student event staff. This position works within the larger team of Event Services and communicates on a regular basis at meetings, on the 25Live scheduling platform, and via email regarding event support needs and production updates.

Minimum Education and Experience Requirements

Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience

Knowledge and awareness of event management. Experience working in a customer service focused environment.

Preferred Qualifications, Competencies, and Experience

1-3 years of professional event support experience, preferably in a higher education setting.

Proficiency with 25Live or similar event management software and Microsoft 365 applications.

Experience working in a student union or comparable environment.

Demonstrated ability to thrive in a customer service-focused setting.

Knowledge of event management principles and familiarity with technical event production, including audio mixing, lighting design, staging, and projection.

Special Physical/Mental Requirements

Must be able to lift 50 lbs. with or without reasonable accommodation, and work in a constantly changing, fast-paced environment.

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Special Instructions Quick Link Temporary Employment Policies

Temporary Employment Policies