Event Technology Associate - Cypress HCM : Job Details

Event Technology Associate

Overview:

• Global Communities, Engagements, & Experiences (GCEE) exists to connect the global talent community to talk about what works. That's because the innovative programming we create for our Talent Solutions customers helps talent leaders build trust, create connections, and drive business value. As a core component of this larger team, the Activations and Operations team focuses on bringing our wide array of experiences and engagements to life. This includes all aspects of operations and activation for our 1:1 executive briefings, LEAD customer community engagements, and our Talent Connect franchise events in North America, including our annual Talent Connect Summit and Talent Connect Show.
• Our Talent Solutions Marketing team is seeking an Event Technology Associate who is passionate about delivering experiences that build brand equity. This individual should have a strong event technology skill set, to help elevate the customer journey and align to business objectives. It is important that this person is an excellent project manager, who has the ability to fluidly manage relationships across multiple stakeholders and can prioritize effectively. This individual will serve as the Event Technology Associate for our Talent Solutions' first-party customer events in NAMER.
• Location –Remote or NYC OR SF

Responsibilities:

Responsibilities include but are not limited to:

General

• Stakeholder across all Event Tech partners: Website, Mobile App, Engagement and Event Registration platforms and others as needed
• Contribute to Event Technology RFPs and procurement process as needed
• Provide recommendations and platform advocacy to GCEE and partnership to our Marketing Technology team
• GCEE Events Registration Manager for our Talent Connect registration platform, Rainfocus

Set up and manage the full Rainfocus customer and internal registration experience including but not limited to:

• Registration paths / builds
• List management
• Registration codes
• Transactional emails
• Call for Speakers portal, managed via Rainfocus currently
• Session builder/scheduler
• Dashboard creation and reporting
• Lead capture
• Badges/lanyards development and on-site implementation
• Onsite preplanning in collaboration with support agencies
• Onsite registration and session scanning management
• Tech integrations including mobile app
• Talent Connect external inbox management
• Field Enablement coordination and customer services
• Customer eligibility
• Cancellations/substitutions
• Manual attribution
• Registered list
• Exceptions
• Special requests
• Registration manager for other events and experiences that use Splash or equivalent platforms
• GCEE 1st party event websites and Splash pages
• Key stakeholder across websites and Splash pages that support our GCEE-led events
• Manage the full website and Splash experiences including but not limited to:
• Collaboration with designers on website development and design
• CMS familiarity and content management
• UX and usability
• Reporting and registration integration & management
• Compliance and accessibility

Mobile App

• Manager for our mobile app platform, Eventbase used for Talent Connect Summit
• Set up and manage the full app experience including but not limited to:
• Annual launch and engagement campaign
• Attendee journey
• Content development and posting
• Integrations with registration platform
• Push notifications
• Surveying and lead capture
• Reporting

Requirements:

Basic Qualifications:

• 2-5 years of Event Technology experience
• 2+ years experience working in the Rainfocus platform

Preferred Qualifications:

• 5+ years of experience in event industry
• Proficient with registration platforms
• Successful track record of working with cross-functional teams and senior level stakeholders
• Excellent written and verbal communication skills
• Prioritize effectively while managing multiple competing priorities
• Ability to work in a fast-paced environment, under pressure with tight deadlines

Technology & Tools Qualifications:

• Proficient and well versed in Rainfocus and Splash
• Proficient in the following: Salesforce, GSuite Products/Tools, MSFT Products/Tools, including SharePoint, Excel, Word, PowerPoint, etc., Virtual Meeting technology, Smartsheets

Suggested Skills:

• Event Technology
• Project Management
• Event Management

Compensation:

• $49.76 - $61.93/Hour (W2/Non-Exempt)
• Rate Dependent on Location***

Req# 14880