Events Assistant - University Corporation at Monterey Bay : Job Details

Salary: $22.00 - $25.00 HourlyLocation : Salinas, CAJob Type: TemporaryJob Number: 2024-00045Department: Commercial ServicesOpening Date: 11/19/2024FLSA: Non-ExemptDescriptionEvents AssistantTEMPORARY POSITIONCommercial Services20-30 Hours Per Week - Depending on Event Needs - Open Until FilledThe University Corporation at Monterey Bay ( Corporation ): The Corporation is constantly looking for motivated employees with great organization and teamwork skills to join our team. The Corporation is a non-profit institution that is related and affiliated with the California State University, Monterey Bay. The University Corporation at Monterey Bay is a nonprofit 501(c)(3) public benefits corporation that is a recognized auxiliary organization of California State University and was established in July 1994. The University Corporation's mission is to further the educational purposes of the University. The University Corporation at Monterey Bay is an equal opportunity employer and is committed to building a pluralistic university by hiring personnel with competencies and experience related to the regional and State Population. The University Corporation at Monterey is committed to a standard of excellence in the services it provides and in the quality of work expected of its employees. The University: California State University, Monterey Bay is a mid-sized university in California's Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation's largest four-year public university system, California State University, which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students' lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB's sustainability goal is to be carbon neutral by 2030.The Community: Monterey, with its moderate Mediterranean climate, is a diverse community on the picturesque central coast of California and rich in agriculture. Miles of beautiful beaches, spectacular mountain ranges, groves of redwoods, low-rolling foothills, and scenic valleys are characteristics that contribute to the quality of life enjoyed by over 432,000 residents and millions of visitors. Boasting such world-renowned attractions as the spectacular Big Sur Coast, Laguna Seca Raceway, 17-Mile Drive, Monterey Bay Aquarium, Cannery Row, the Steinbeck Center, the Monterey Jazz and Blues Festivals and Pebble Beach - possibly the world's most famous golf course, it's easy to see why so many choose to live here and an estimated four million visitors a year make the County of Monterey their destination of choice.POSITION SUMMARYUnder the direct supervision of the Director of Auxiliary Services and Operations, the Events Assistant is responsible for assisting with the overall execution of events as needed. The ideal candidate would be self-directed, detail-oriented, and have a passion for delivering guests an exceptional experience. This position is primarily responsible for ensuring the professional execution of events and maintaining quality relationships with a wide variety of clients and event-related vendors. Examples of DutiesESSENTIAL DUTIES AND RESPONSIBILITIES include. but are not limited to. the following:

• Greet guests upon their arrival. Provide customer support during event setup, event, and event tear down. Maintain a presence at the front desk for customer service needs during events.
• Set up and tear down tables, chairs, and AV equipment before and after each event according to event logistics.
• Assists with the execution of events at multiple locations.
• When directed, assume the role of Primary Contact to handle any customer special requests and resolve any service or technical problems or issues as they arise.
• Open and close for events. Provide evening and weekend event coverage as needed.
• Monitor the building and ensure that the facility appears presentable for incoming guests.
• Plan, develop, and implement marketing strategies for the Salinas City Center to engage with the community and surrounding businesses.
• Assist with creating media content to promote facility rental opportunities.
• Complete Post Event Forms in a timely manner.

Specific Duties and Responsibilities:

• Ensure that maximum customer satisfaction is being achieved.
• Perform regularly scheduled equipment checks and report any equipment deficiencies to management.
• Manage, organize, and maintain quality and cleanliness of event equipment and furniture.
• Perform regular building checks. Ensure the interior and exterior maintains a clean professional standard. Establish a routine to remove any trash or unwanted items in and around the facility. Identify maintenance needs and submit work order requests.
• Open and secure the building before and after hours as necessary for events.
• Develop a marketing strategy to increase awareness and brand recognition and generate business for the Salinas City Center location.

OTHER FUNCTIONS

Promotes and maintains an atmosphere of excellent internal and external customer service within the department and the campus community.

Performs other duties as assigned.

PHYSICAL WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Primary functions require sufficient physical ability and mobility to work in an event setting; the ability to lift 50 lbs without assistance, to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials. Ability to lift fifty (50) pounds, with or without assistance. WORK LOCATION

• On-Site Position
• Work Location: Salinas City Center

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to operate standardized technology and office equipment.
• Ability to plan and prioritize to meet deadlines.
• Ability to adapt and adjust to an ever-changing business.
• Knowledge of marketing strategies and social media content creation.
• Strong personal initiative and ability to work independently with minimal supervision.
• Ability to coordinate with a fast-paced events department and provide support as needed.
• Demonstrate tact and proficiency when handling sensitive customer service issues.
• Ability to independently execute audio-visual set-ups, including but not limited to, PA systems, laptops, and projectors.
• Ability to troubleshoot issues as they arise and assist customers with technology.
• Excellent team player with the ability to work with staff of all levels.
• Skill and knowledge to be fully functional in all technical aspects of work assignments.

Specialized Skills Required:

• Excellent customer service skills.
• Thorough knowledge of audio-visual equipment and systems.
• Ability to use a broad range of technology, systems, and packages.
• Interpersonal skills that will allow you to connect with clients to provide a positive experience.
• Outstanding time management skills; ability to coordinate logistics and execute project details with an awareness of deadlines.
• Ability to manage a calendar and ensure that event setup is completed in a timely and efficient manner. Knowledge of marketing Demonstrated ability to address the essential functions associated with this position, including knowledge and abilities identified above.

QualificationsMINIMUM QUALIFICATIONSEducation and Experience: Three years of experience performing event support, customer service, and marketing. Prospective applicants who have not had the experience listed may substitute other evidence of meeting the above qualifications for up to two years of the required experience.DESIRABLE QUALIFICATIONS

• Demonstrated understanding of and commitment to the CSUMB Vision Statement and the core values of mutual respect, collaboration and service orientation, multiculturalism and diversity, community service and institutional excellence.
• Fluency in Spanish is preferred.
• The ability to understand, interpret, and communicate procedures, policies, information, ideas and instructions
• Apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions
• Establish and maintain cooperative working relationships within a diverse, multicultural environment
• Technical fluency with Microsoft Office Professional Suite, and Google mail and calendaring programs.

Special Conditions of EmploymentSPECIAL CONDITIONS OF EMPLOYMENTThe person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the University Corporation. The University Corporation at Monterey Bay will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the University Corporation at Monterey Bay is concerned about the conviction that is directly related to the job, you will be given the fair chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.The University Corporation at Monterey Bay is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. This position is required to maintain confidentiality as outlined in the Department of Education's Family Educational Rights and Privacy Act (FERPA) and California's Educational Code Chapter 13 regarding sensitive student issues. Our Equal Opportunity Policy Statement is available here. Please note: University Corporation employment is separate and distinct from CSU Monterey Bay or State of California employment. University Corporation employees are not employees of either CSUMB or of the state of California.All employees must be eligible for employment in the U.S. The University Corporation is not a sponsoring agency for any positions.University Corporation at Monterey Bay positions are at-will employment. CSUMB is a smoke and tobacco-free campus.The campus leadership has committed the resources needed to achieve an engaged, safe, and in-person experience. The health and safety of our community remain our highest priority, and we are confident that existing public health measures provide for a safe environment capable of delivering a complete college experience on the CSUMB campus. Being an Otter means caring for each other and doing your part to protect your community. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State University, Monterey Bay Annual Security and Fire Safety Report is available at Sensitive Positions - This position has been designated as a sensitive position with:

• responsibility for the care, safety and security of people (including children and minors), animals and CSU property
• control over campus business processes, either through functional roles or system security access

FERPA:

• This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.

Clery Act:

• This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107. CSAs are employees whose job duties fall into one of the following categories:
• Work in a campus police or security department
• Are responsible for campus security
• Are designated as the contact for reporting criminal offenses
• Have significant responsibility for student and campus activities

Special License or Certifications and Conditions:

• May require occasional evenings and/or weekend work.

Questions can be sent to: SALARY AND BENEFITS The University Corporation is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students, and the customers we serve. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. Our salary schedule is available here.The hourly hiring range for this position is $22 - $25. This is a non-exempt position and as such is eligible for the overtime provisions of the Fair Labor Standards Act. The Corporation also offers access to CSUMB's Faculty & Staff Meal Plans, which offers convenience, value, flexibility, to our all-you-can-to-eat dining commons, showcasing eight brand new dining concepts for an affordable price.How to apply: All prospective applicants must apply online. You must complete the entire application for submission. We only accept applications for the open positions listed. Please do not fax or mail in a printed version of the electronic applications or a resume in lieu of an application. If you are having difficulty applying or need assistance, please call (831) ###-####. All positions are open until filled. The completed online application and resume must be submitted by 5:00 pm PST on the priority screening date. Applications received after this date will be reviewed at the discretion of the Corporation. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER: The Corporation is an Equal Opportunity-Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.This position is not eligible for benefits.