Events & Products/Services Assistant - Indiana Bankers Association : Job Details

Are you detail-oriented, organized, and customer-service driven? The Indiana Bankers Association (IBA) is seeking a dynamic and dedicated Events & Products/Services Assistant to join our team.

The Indiana Bankers Association is a trade association that represents and advocates for Indiana's financial institutions, providing a variety of educational, networking, and operational resources.

Key Responsibilities

Meetings & Events

• Manage event registrations and member records in Association Management Software.
• Serve as the primary customer service contact for event-related inquiries.
• Coordinate onsite event logistics, including registration and material distribution.
• Compile and distribute post-event evaluations and continuing education certificates.
• Promote online class offerings through marketing, record-keeping, and reporting.
• Provide technical support for Zoom webinars, including setup and live event assistance.
• Assist with planning and execution of one-day events, including speaker coordination and onsite support.

Products & Services

• Oversee the member directory, coordinating listings, advertisements, and distribution.
• Fulfill member directory orders and manage related processes.
• Coordinate marketing, administration, and distribution of the annual compensation survey.

Other Duties

• Perform additional tasks and responsibilities as needed to support IBA operations.

Desirable Skills & Qualifications

• Customer Service Excellence

-Strong interpersonal and communication skills with a customer-first approach.

• Event & Project Management

-Ability to plan, coordinate, and execute event logistics, from registrations to onsite support.

• Organizational Proficiency

-Exceptional time management skills to prioritize multiple tasks and meet deadlines.

• Technical Skills

-Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Edge).

-Familiarity with Windows operating systems and basic mobile device knowledge

-Experience with Association Management Software preferred.

-Familiarity with email marketing platforms and desktop publishing tools is a plus.

• Marketing & Communication

-Experience in creating marketing materials and email campaigns.

• Adaptability & Problem-Solving

-Ability to address challenges and adapt to shifting priorities effectively.

• Teamwork & Collaboration

-Proven ability to work both independently and as part of a team.

• Professionalism & Reliability

-Demonstrates strong work ethic, dependability, and punctuality.

• Physical Capability

-Willingness to lift up to 50 pounds and travel for business-related purposes.

If you are passionate about events and possess the necessary skills to thrive in this role, we encourage you to apply for the Event Assistant position.

When you join the Indiana Bankers Association, you become part of a supportive team that is dedicated to advancing the success of Indiana's financial institutions. We offer a collaborative and professional environment where your contributions are valued and your career can thrive. Be part of our mission to deliver exceptional services and resources to Indiana's banking community—apply today!