Executive Director of Operations - Chick-Fil-A Restaurants : Job Details

Located just outside of Tulsa, Oklahoma Chick-fil-A Bixby is owned and operated by Greg Campbell, who has been with Chick-fil-A for over 35 years! Greg is a multi-unit operator, owning and operating both Chick-fil-A Bixby North and Bixby Central. Both locations aim to “Be the Place that Feels like Home.”

The team strives to pursue excellence in the way that they care for guests, the community, and each other. They value integrity in all situations and strive to create a culture of care. Joining the team at Chick-fil-A Bixby means joining a workplace full of opportunities, where people truly care about one another!

Chick-fil-A Bixby is seeking an Executive Director of Operations to provide leadership over all areas of the Chick-fil-A restaurants that have a direct impact on all critical success factors of the business. These areas include Operations & Guest Experience, Sales & Brand Growth, Talent & Team Experience, and Business Administration & Financial Stewardship. The Executive Director of Operations will ensure that the Chick-fil-A Bixby is consistently maintained, appropriately staffed, operationally excellent, and completely functional. The ultimate goal for this person is to work alongside the Owner/Operator and Leadership Team to play a key role in growing the business and managing both restaurants.

POSITION KEY RESPONSIBILITIES:

• Build and develop a team of leaders that can execute the vision of the business
• Ongoing evaluation of business operations and streamlining systems/processes to improve efficiency and build sustainable sales and profit growth
• Oversee/ensure documentation of all employment-related issues
• Lead and manage daily systems and processes
• Hold team accountable for operational excellence
• Intentionally invest in and develop team members and leaders
• Be involved in both strategic and tactical level decision making
• Ensure payroll is completed bi-weekly
• Ensure all billing and invoicing is current
• Ensure effective inventory control and levels of food, paper, kitchen and cleaning supplies
• Vendor orders completed in an accurate and timely manner
• Chick-fil-A Cares and Customer complaints resolved in a timely manner
• Know, set, and evolve store goals with a focus on key metrics
• Utilize/track/monitor data to collaborate with Directors to identify patterns, trends, successes and shortcomings to help determine operational needs
• Evaluate logistical needs and plan ahead to ensure that the store runs with excellence during peak times
• Provide strategic communication across the organization
• Meet regularly with the Operator and Leadership Team to set goals, train, and achieve results

SKILLS AND EXPERIENCE NEEDED:

• Bachelor's degree preferred
• 5+ years of management experience and results building and leading high-performance teams
• Strong ability to communicate and lead vision and strategy for the business
• Self-starter that demonstrates an eagerness to learn and assume senior responsibility
• High level of customer service experience and genuine enjoyment in serving others
• Excels with systematic and scalable operations
• Excels with communication and follow-through while serving as a team-player on the leadership team
• Servant leader with a strong sense of stewardship
• Integrating leader that owns his/her role in leading the team
• Highly organized and systems-oriented
• Joyful and attacks problems head-on with courage
• Ability to lead, coach, encourage and influence direct reports, team leaders, and team members
• Unwavering commitment to excellence and accountability