Executive Director of Rooms Operations - Crescent Hotels & Resorts : Job Details

Strategic Leadership: Provide strategic direction, leadership, and support to the entire Rooms Division, ensuring alignment with Colonial Williamsburg Hospitality overall vision, mission, and guest service objectives. Implement daily quality processes that include daily communications to all hotel leadership groups. Collaborate with senior leadership across all disciplines on key operational strategies, business planning, and budget/forecast management. Reviews daily with revenue team and operational leaders, future room pick up and monitors room inventory including but not limited to room type availability. Continuously identify opportunities for improving operational efficiency, enhancing guest satisfaction, and increasing revenue. Operations Management: Oversee all aspects of the rooms division, including Front Desk, Housekeeping, Concierge, Bell Services, and Guest Services to ensure smooth, efficient, and quality operations. Walks all properties daily with housekeeping and mainten...Operations, Director, Leadership, Executive, Guest Experience, Team Leader, Manufacturing