Executive Director Operations - Providence Health & Services : Job Details

Description

THE ROLE

Under the direction of the Chief Executive, the Executive Director has a high degree of independence required to achieve clinical operating and financial results consistent with approved strategic and operating plans, objectives, and policies.

This position develops and implements effective and efficient integration strategies. In addition, this position has oversight for Imaging Services, Rehab Services, Respiratory, Lab Services, Pharmacy, Disaster Preparedness, Facilities, Food and Nutritional Services, Environmental Services, and Security.

This position develops and maintains operating and capital budgets, variance type analysis, implements strategic and tactical plans, and dashboards/balanced scorecards to measure performance including volume growth, quality, customer satisfaction, and financial target indicators.

Effective performance requires working closely with the Senior Leadership Team, Medical Staff leadership, Service Line Directors, and the Clinical Institutes to identify business strategies and market opportunities, as well as in-depth knowledge of state and federal regulations for the hospitals and clinical practice standards to ensure compliance with all regulatory, professional, and agency requirements.

This position requires strong integration skills with political savvy, building cohesiveness with multiple teams. Moreover, this position requires self-awareness and self-motivational skills, the ability to function independently without direct supervision while involving and requesting assistance from the Chief Executive, Service Line Directors, Direct Reports, and others when appropriate.

A collaborative reporting relationship exists between the Executive Director and Service Line Business Development and Strategy leaders to ensure effective integration of activities into hospital operations. The position ensures delivery of high-quality ambulatory care, growth, and cost-effective healthcare consistent with Providence core values, goals, and objectives.

ESSENTIAL FUNCTIONS

• Provides leadership in the development and implementation of the hospital's strategic priorities, initiatives, goals, tactics, and action plans. Monitors progress of activities and adjusts resources to ensure desired outcomes are achieved.
• Develops department policies and procedures to promote growth in ambulatory settings integration, improve organizational performance, and increase patient and customer satisfaction.
• Accountable for formulating, implementing, and sustaining plans for improved customer and patient satisfaction using Studer, Lean, and Six Sigma principles.
• Oversees and manages a variety of outpatient, clinical, and support services.
• Develops strategies to respond effectively to meet the needs of the changing healthcare industry. Drives quality, patient experience, and caregiver engagement outcomes. Fosters innovation and program growth in support of strategic objectives.
• Manages business ventures of the hospital.
• Accountable for ensuring that business development priorities and strategies are integrated into operations, budget, and capital planning.
• Maintains positive relationships with the Medical Staff and monitors the caregiver experience including morale, engagement, and recognition where applicable.
• Develops standards of performance, evaluates performance, and initiates or makes recommendations for personnel actions in accountable areas.
• Coordinates pertinent activities related to the Joint Commission (TJC) and California Department of Public Health (CDPH).
• Implements quality and safety improvement activities which promote employee/physician involvement in decision making and tie with organizational diversity efforts.
• Selects, develops, and mentors leaders and department managers.
• Oversees departments' budgets and monitors variance against budget.
• Functions as a member of Leadership, Operations Improvement Council, and other committees as required.
• Functions as liaison with outside organizations, where applicable.
• Maintains professional growth and development through seminars, conferences, and professional affiliations.
• Performs other duties as assigned or requested.

QUALIFICATIONS

• Bachelor's Degree in Healthcare Administration, Business or related field.
• Master's Degree in Healthcare Administration, Business or related field (preferred).
• California Fire and Life Safety Card - National Organization (Vendor Managed), within 30 days of hire.
• 5 years of progressive leadership experience in healthcare business development, strategic planning, and operational improvement.
• Experience in consolidating services across multiple hospitals.
• Experience leading teams, process group facilitation, project management, and building management systems is required.
• Excellent oral and written communication skills.
• Excellent program development, management, and leadership skills.
• Political savvy.
• In-depth knowledge of trends, legislation, and regulations affecting healthcare and hospitals.
• Well-developed ability to work harmoniously with executive colleagues in a team-oriented management environment.

About Providence

At Providence, our strength lies in Our Promise of Know me, care for me, ease my way. Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics, and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. As a comprehensive healthcare organization, we are serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, healthcare benefits (medical, dental, vision), life insurance, disability insurance, time-off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources, and much more. Learn more at providence.jobs/benefits.

Requisition ID: 243240

Company: Providence Jobs

Job Category: General Operations

Job Function: Operations

Job Schedule: Full time

Job Shift: Day

Career Track: Leadership

Department: 7004 PCSTMC ADMINISTRATION

Address: CA Tarzana 18321 Clark St

Work Location: Providence Cedars-Sinai Tarzana Medical Ctr-Tarzana

Pay Range: $83.87 - $149.94

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.