Executive Director, Technology - Educational Testing Service : Job Details

About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis® . Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

The Executive Director provides strategic leadership, technology vision and subject matter expertise in the management and delivery of ERP and related technology solutions. This role works closely with executive leadership in Finance and HR, and across Technology teams. The position partners with stakeholders and business owners to identify business process optimizations, enhancing the performance of technology solutions and implementing suitable ERP solutions in support of business strategies.

The Executive Director is a trusted technology partner for Finance, Tax and HR leaders and drives with them the optimization of systems and processes end to end.

This position is also responsible and accountable for ERP Managed Service Providers (MSPs), contracts, delivery against KPIs and SLAs, and financial performance.

Responsibilities:

• Partner with Finance and HR leadership to develop and deliver the ERP roadmap to improve business processes end to end (Finance, HR, Payments, Tax)

• Support the finance and HR leadership team to deliver robust implementations, and to identify, clarify and resolve complex issues critical to the success of Finance and HR

• Drive execution of the technology strategy to meet the current and future business needs of a global Finance and HR organization

• Demonstrate the functional and technical knowledge and expertise of implementing and managing ERP solutions for a global organization.

• Support the development of business case(s) for ERP and related Finance/HR project(s)

• Develop annual budget, manage actuals against forecast, manage and prioritize demand against approved budget and funding

• Accountable for execution of processes, managing MSP vendors, implementing process improvements and year-on-year efficiency, managing key performance indicators (KPI) metrics, and tracking and actively seeking to reduce the unit cost of services and total cost of ownership (TCO)

• Be creative in applying technology to solve problems and enabling simplification through identification of opportunities to standardize systems and investments across programs.

• See the “big picture” of the organization— the way in which various processes interact across the organization. Understand the key drivers of the organization's success from mission to customer experience to financial performance and how these relate to each other.

• Bring industry ideas and best practices to solve business problems and improve ETS competitiveness.

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KNOWLEDGE/SKILLS

• Demonstrated success setting and executing strategy for a highly visible business line.

• Demonstrated success leading teams in agile business and product development from identifying business needs to the development of solutions.

• Strong communication and leadership skills, with the ability to work across a complex organizational structure and diverse stakeholders.

• Experience with ERP systems, implementation and management.

• Experience communicating effectively with senior executives to gain understanding and support, while speaking with one voice across the ETS organization.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Computer Science, Engineering or an equivalent combination of education and professional experience is required.

• 10+ years of progressively responsible experience in IT management in a midsize to large scale organization

• 7+ years of ERP experience including driving new ERP projects or consolidations

• Proven experience in evaluating and implementing ERP solutions for a global organization

• NetSuite or PeopleSoft experience is a plus

• Finance or HR business leadership experience is a plus

• Experience with global Finances processes a plus

ETS believes in a Total Rewards philosophy for our employees, and they include:

• Health, Vision, Dental insurance plans to choose from

• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!

• Generous PTO and vacation time to balance your work and life

• Additional 8 hours of PTO for volunteer work

• Retirement plan (401(a)) and traditional Roth (403b) with company contribution

• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

• Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.

• How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!

• Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.