EXECUTIVE HOUSEKEEPER 2 - 12172024-64082 - State of Tennessee : Job Details

Job Information

State of Tennessee Job Information

Opening Date/Time12/17/2024 12:00AM Central TimeClosing Date/Time12/30/2024 11:59PM Central TimeSalary (Monthly)$2,867.00 - $3,578.00Salary (Annually)$34,404.00 - $42,936.00Job TypeFull-TimeCity, State LocationArlington, TNDepartmentDisability and Aging (DDA)

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF DISABILITY AND AGING (DDA), WEST TENNESSEE REGIONAL OFFICE, SHELBY COUNTY

Background checks and fingerprinting are required prior to employment

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to five or more years of increasingly responsible full-time custodial work, including at least two years in a supervisory capacity at a hospital or other work situation involving the supervision of relatively large numbers of custodial workers.

Substitution of Experience for Education: Qualifying full-time custodial experience may substitute for the required education on a year-for-year basis.

Necessary Special Qualifications: None.

Examination Method: Education and Experience,100%, for Preferred Service positions.

Overview

Summary: Under general supervision, is responsible for supervisory housekeeping duties of considerable difficulty in directing all housekeeping services at a large hospital; and performs related work as required.

Distinguishing Features: An employee in this class is responsible for directing housekeeping services at a large institution. This class differs from that of Executive Housekeeper 1 in that an incumbent of the latter directs housekeeping services at a smaller institution or assists a higher-level executive housekeeper at a large hospital.

Responsibilities

Guiding, Directing, and Motivating Subordinates:

* Supervises the largest of housekeeping staffs at a large institution.

* Establishes work procedures and standards for housekeeping staff in compliance with rules and regulations of institution.

* Evaluates performance of assigned staff.

Scheduling Work and Activities:

* Prepares work schedules.

Staffing Organizational Units:

* Interviews and hires new employees.

Documenting/Recording Information:

* Prepares a variety of standard records and reports such as monthly and yearly reports, employee evaluations and time sheets.

* Updates housekeeping manuals.

Training and Teaching Others:

* Provides in service training for new employees.

* Demonstrates new techniques.

Communicating with Supervisors, Peers, or Subordinates:

* Attends division head meetings, committee meetings, and other related meetings.

Monitoring and Controlling Resources:

* Ensures proper control of the institutional supply of sheets, pillow cases, mattress cases, towels, and other linens.

* Requisitions supplies.

Communicating with Persons Outside Organization:

* May meet with outside sales representatives to discuss the purchase of supplies and equipment.

Provide Consultation and Advice to Others:

* Recommends new methods, materials, and equipment to improve productivity and reduce health hazards.

Controlling Machines and Processes:

* May operate various housekeeping equipment such as buffers and vacuums.

Monitor Processes, Materials, or Surroundings:

* Inspects the facility daily for proper housekeeping conditions.

* May supervise non-volume laundry services.

Competencies (KSA's)

Competencies:

* Directing Others

* Time Management

* Planning

* Motivating Others

* Dealing with Ambiguity

* Organizing

* Perseverance

* Customer Focus

* Managing Diversity

* Conflict Management

Knowledge:

* Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

* Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

* Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology

Skills:

* Managing one's own time and the time of others

* Motivating, developing, and directing people as they work, identifying the best people for the job

* Understanding written sentences and paragraphs in work related documents

* Talking to others to convey information effectively

* Communicating effectively in writing as appropriate for the needs of the audience

* Teaching others how to do something

* Understanding the implications of new information for both current and future problem-solving and decision-making

* Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

* Basic computer skills

* Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

* Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things

* Identifying problems and reviewing related information to develop and evaluate options and implement solutions

* Determining causes of operating errors and deciding what to do about it

* Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action

* Adjusting actions in relation to others' actions

* Be able to operate and control housekeeping equipment

* Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work

* Bringing others together and trying to reconcile differences

* Persuading others to change their minds or behavior

* Actively looking for ways to help people

* Being aware of others' reactions and understanding why they react as they do

* Conducting tests and inspections of products, services, or processes to evaluate quality or performance

Abilities:

* The ability to speak clearly so others can understand you

* The ability to identify and understand the speech of another person

* The ability to apply general rules to specific problems to produce answers that make sense

* The ability to communicate information and ideas in speaking so others will understand

* The ability to listen to and understand information and ideas presented through spoken words and sentences

* The ability to read and understand information and ideas presented in writing

* The ability to communicate information and ideas in writing so others will understand

* The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity)

* The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)

* The ability to bend, stretch, twist, or reach with your body, arms, and/or legs

* The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem

* The ability to tell when something is wrong or is likely to go wrong

* The ability to add, subtract, multiply, or divide quickly and correctly

Tools & Equipment

* Computer

* Office Equipment

* Telephone

* Housekeeping supplies and equipment