EXECUTIVE HOUSEKEEPER: HAMPTON INN LAGRANGE - Valley Hospitality : Job Details

**The Executive Housekeeper**

Responsible for administering and coordinating housekeeping, uniform and laundry functions.

**REQUIRED EXPERIENCE: 3-5 YEARS HOUSEKEEPING, 1 YEAR HOUSEKEEPING MANAGEMENT**

**RESPONSIBILITIES:**

* Must be able to convey information and ideas clearly.

* Must be able to take alternative courses of action quickly and effectively.

* Must be able to take the initiative in job performance, including anticipating what needs to be done in advance of necessity.

* Must work well in stressful situations.

* Must maintain composure and objectivity under pressure.

* Must be able to anticipate, prevent, identify and solve problems as necessary.

* Must have the ability to assimilate complex information, data, etc from several sources and consider, adjust or modify to meet the constraints of the particular need.

* Must be able to listen to, understand, clarify and resolve the concerns and issues raised by co-workers and guests.

* Must be able to work with and understand financial information and date, and basic **mathematical functions.**

**DUTIES**

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Maintain regular attendance according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag while on duty.

* Comply at all times with standards and regulations to encourage a safe and efficient hotel operations.

* Ensure employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

* Supervise and schedule staff.

* Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.

* Inspect rooms and all VIP rooms and report their availability to the Front Office, according to hotel standards.

* Ensure records of daily assignments are completed, signed off and turned into the housekeeping office on time.

* Develop employee morale and ensure training of Housekeeping personnel.

* Maintain and monitor Lost and Found procedures.

* Maintain key control.

* Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.

* Order housekeeping and laundry supplies in a timely manner and keep accurate inventory records.

* Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Front Desk Supervisor.

* Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.

* Assist with training of Housekeeping staff.

* Ensure completion of cleaning projects on a biannual basis.

* Attend meetings/training as required by management

* Perform any other duties as requested by management.

* Responsible for the hiring, training, counseling, discipline and discharge of all hotel employees.

* Conduct monthly department meetings on a consistent day and time each month. All employee meetings are conducted to review the performance of the hotel with the staff and forward direction, a question and answer session will be included.

* Review all work schedules of all departments on a weekly basis

* Insure that all items on management directional memos are completed in a timely manner.

* Maintain outstanding level of quality assurance inspections to be conducted by Marriott Hotels, and Valley Corporate; only an outstanding rating is acceptable.

* Insure that all Corporate Office required items are received as outlined.

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