Experience Specialist/Receptionist - Express Care North Port - UnityPoint Health : Job Details

Greets patients and visitors and obtains accurate information and signatures for office records. Obtain signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient. Photo-copy & scan insurance cards and driver's licenses. Adhere to all confidentiality policies and procedures. Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner. Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested. Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits. Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations. Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies ...Receptionist, Specialist, Experience, Customer Service, Healthcare, Patient, Skills