Experienced Shop Dispatcher- Mercedes Benz Fort Washington - MileOne Autogroup : Job Details

Job Description The Experienced Shop Dispatcher is responsible for coordinating the daily activities of a workshop, ensuring smooth and efficient dispatch of work orders, managing technicians and staff, and optimizing workflow to meet customer service standards and deadlines. This role requires strong organizational, communication, and problem-solving skills to effectively prioritize tasks, monitor progress, and address any issues that arise during the process. Experience Everything MileOne has to Offer: - Competitive compensation - Great opportunities for advancement - Positive, success driven work environment Our MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more. Essential Duties:

• Dispatching Work Orders: Review and assign incoming work orders to appropriate technicians based on skills, availability, and urgency.
• Managing Workflow: Monitor the progress of ongoing tasks, ensuring timely completion and compliance with quality standards.
• Scheduling and Coordination: Coordinate work schedules, ensuring adequate staffing to meet service level agreements (SLAs), and adjust schedules as needed based on changes in workload or emergency situations.
• Communication: Maintain clear communication with technicians, shop managers, and customers regarding job status, delays, or issues. Provide updates and respond to queries.
• Inventory Management: Ensure that required materials, parts, and tools are available for scheduled jobs. Coordinate with inventory personnel to order and restock supplies when necessary.
• Problem-Solving: Address any operational issues, such as equipment breakdowns, technician delays, or customer complaints, and provide solutions to keep operations on track.
• Customer Service: Maintain positive relationships with customers, ensuring that service expectations are met, and provide any necessary follow-up or assistance.
• Documenting and Reporting: Keep accurate records of work orders, completed jobs, technician performance, and any customer feedback. Generate reports as needed for management review.
• Safety Compliance: Ensure that all safety protocols and procedures are followed by shop staff and technicians to create a safe working environment.

Qualifications:

• Proven experience as a dispatcher in a shop, warehouse, or service industry.

• Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills.
• Ability to problem-solve and adapt to changing situations quickly.
• Knowledge of scheduling software or dispatch management systems.
• Familiarity with workshop tools, machinery, or services provided (depending on industry).
• Ability to work well under pressure and meet tight deadlines.
• High attention to detail and accuracy in documentation.

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment. By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.