Express Service Advisor - Serra Traverse City : Job Details

Express Service Advisor | Serra Kalkaska

Thanks for checking out this open position on the Serra Kalkaska's Service Department team!

If you're interested in a leadership position that values attention to detail, timeliness and consistency, we hope you'll keep reading and apply.

The schedule for this position is Full Time, Monday-Friday, every other Saturday. If you enjoy working with people in a fun and forward-focused environment, than this position is for you!

Welcome to Serra Kalkaska.

Our Service Department team knows that what they do is a lot bigger than servicing customer's vehicles.

This team is a strategic partner within the bustling Service Team at Serra Kalkaska, collaborating and inspecting vehicles to ensure the safety of our customer's vehicles.

Service Department team members provide these services thanks to an established process for proven success.

We're invested in creating an awesome place to work and we hope that if you join our team, we can learn and grow together for years to come.

What's it like to be a Serra Kalkaska Express Service Advisor?

As an Express Service Advisor, you will assist customers with requests for maintenance and repairs and ensure vehicles are being processed in a timely manner. In addition, you will share responsibility to oversee the express service process including initial customer contact, quality verification of repairs, completion of paperwork, delivery to the customer as well as recommending future maintenance services.

This is an opportunity for someone who appreciates consistently achieving turn-around goals, is detail orientated, has effective communications skills, and is efficient with timelines, all rolled into one awesome, extremely rewarding job!

If you want to be part of a dealership with integrity and a Service Department team that focuses on teamwork and career building, we want to hear from you!

What are the job qualifications and opportunities?

• EDUCATION and/or EXPERIENCE

Primary responsibilities:

• Ensure high quality service is provided to every express customer
• Departs from traditional ways of doing things to ensure customer satisfaction
• Responds to customer inquiries and requests
• Follows up with customers to make certain we've met their needs and they are satisfied
• Contacts customers to remind them of maintenance and repair needs

Can work effectively with others:

• Maintains composure and is courteous when dealing with customers and fellow employees
• Implements and values change
• Shifts priorities and goals as work demands change
• Effectively resolves conflicts with customers and employees

Can manage complexity:

• Monitors workload to determine the amount of work that can be accommodated and communicated this with co-workers
• Acts quickly to implement plans, organizes work efficiently and follow up
• Estimates cost and completion times / settles customer accounts
• Coordinates activities to ensure work is fixed right the first time
• Inspects finished repair orders for completion, accuracy and legibility
• Answers incoming phone calls promptly and courteously
• Maintains and updates customer records and file
• Identifies ways to improve operations and customer service

Understands and can use business knowledge

• Advises customers on the care of their vehicles
• Explains technical information about repairs to customers
• Uses technology to communicate with customers
• Learns about product lines, services and vehicle maintenance schedules
• Participates in dealership and manufactures training

Education requirements:

• High School/GED
• Valid and approved drivers license
• Acceptable background check

• CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a Valid Driver's License which meets our company insurance standards. If you have questions or concerns about your personal license history, let's talk about it!

• BACKGROUND CHECK

Must be willing to complete a background check as this position will give you access to personal and protected employee and customer information. If you have questions or concerns about your personal history, let's talk about it.

• PHYSICAL DEMANDS*

- Prolonged periods of standing and bending to repair and inspect vehicles.

- Must be able to lift up to 50 pounds at times.

*Reasonable accommodations may be made to support and enable individuals with disabilities to perform essential functions.

What are the benefits details?

The benefits package includes:

• Medical, Dental Vision- 1st of the month following 60 days
• HSA/FSA
• Short/Long term Disability
• AFLAC
• Company Paid Life Insurance
• Voluntary Life- Employee, Spouse, Child
• 401 K
• Employer Paid College Education for Employees, Spouses, Children and Step-Children
• Employee Assistance Program (EAP)
• Identity Theft Protection
• PTO
• Paid Holidays
• Employee Discounts- Sale/Service/Parts

Interested? Here's how to apply!

If this position sounds like the right fit for you, the next step is to fill out our online application.

Don't worry, the application is pretty simple! You won't be asked to provide every nit-picky detail of your entire work history.

Upload your resume and answer a couple of questions to help us get to know you better. Resume uploading means your information will autofill in the Indeed fields.

Then your application process will be complete!

Have questions before applying?

We have answers! Reach our HR team at [email protected]. We look forward to connecting with you!