Facilities Application Technician - Virginia Commonwealth University : Job Details

Facilities Application Technician Benefits of working at VCUAll full-time university staff are eligible for VCU's robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit,retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU's benefits here.Job Code24211Recruitment PoolAll ApplicantsPosting Numberreq6622UnitFM Construction MBUDepartmentFacilities Management, Construction ManagementDepartment Website LinkLocationVCUAddress907 Floyd Ave, Richmond, VA 23284 USADuties & ResponsibilitiesSummaryVCU FMD Construction Management has an exciting opportunity for a Facilities Application Technician to join the team!Virginia Commonwealth University (VCU) combines learning, research, creativity, service, and discovery with a commitment to inclusive excellence. When deciding where to work, VCU is a great choice because of the career opportunities, a wide variety of benefits available, a generous leave package, various discounts within the community, and a diverse and inclusive culture that wants to promote your well-being.The Facilities Application Technician provides comprehensive support and guidance to users of Trimble Unity Construct (formerly e-Builder), a Project Management Information System (PMIS), ensuring efficient operation and data integrity throughout VCU and VCUHS. The technician will diagnose and resolve application-related issues, facilitate user training, and monitor workflows and data to enhance user satisfaction and system performance. Additionally, the technician will participate in special projects as assigned to contribute to continuous improvement initiatives. This position reports directly to the Facilities Application Administrator, ensuring alignment with goals and objectives.Responsibilities include (but are not limited to):User Support and Training

• User Support and Troubleshooting: Serve as the first point of contact for user inquiries and support requests, effectively diagnosing and resolving application-related issues while escalating complex matters to the application administrator when necessary
• User Training and Guidance: Deliver training sessions and develop user-friendly materials to educate users on application features, functionalities, and best practices

Monitoring and Reporting

• Monitoring User Satisfaction: Gather user feedback to identify challenges and opportunities for improvement, analyzing support trends to enhance the overall user experience
• Reporting Issues: Log and categorize application issues, providing detailed information to the application administrator for investigation, and maintaining a comprehensive knowledge base of common issues and solutions
• Monitoring Process Workflows: Regularly track the status of ongoing workflows and processes, identifying and escalating any bottlenecks or delays while generating reports on workflow performance metrics

Data Management

• Data Monitoring: Conduct daily monitoring of project data, addressing discrepancies and providing support to users regarding data entry and reporting issues while reporting on trends that may indicate the need for process corrections
• Regulatory Compliance: Throughout progress of work, review and report any regulatory non-compliance risk or occurrence to Application Administrator or Director of Construction

Special Projects

• Special Projects: Collaborate with the Application Administrator and team members on special projects as assigned, contributing to initiatives aimed at enhancing application functionality and improving user satisfaction

QualificationsMinimum Hiring Standards

• Associate's degree or certifications in Information Technology, Computer Science, Business Administration, or a related field, or equivalent relevant experience
• Experience in application support or user support roles, demonstrating strong customer service skills
• Basic understanding of application troubleshooting and familiarity with enterprise-level software applications
• Effective verbal and written communication skills, with a focus on strong interpersonal communication to assist users at various technical levels
• Strong analytical skills with the ability to identify and resolve issues efficiently
• Ability to quickly adapt to changes in work processes or evolving priorities
• Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU

Preferred Hiring Standards

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field preferred
• Experience with enterprise level software applications
• Basic experience or understanding of Commonwealth of Virginia procurement
• Basic experience or understanding of commercial planning, design, and construction projects

Physical and Cognitive RequirementsPhysical Demands & ActivitiesLight Lifting (50 lbs): MarginalPushing/Pulling: EssentialStanding: MarginalSitting: EssentialRepetitive Motion: MarginalWalking: MarginalClimbing: MarginalReaching: EssentialBending: MarginalEnvironmental ConditionsExtreme heat/cold: MarginalExtreme Noise: MarginalVibrations: MarginalFumes: MarginalMists/gases: MarginalEmotional DemandsFast pace: EssentialAverage Pace: EssentialMultiple Stimuli: EssentialIntense Customer Interaction: EssentialFrequent Change: EssentialMental/Sensory DemandsMemory: EssentialReasoning: EssentialHearing: EssentialReading: EssentialAnalyzing: EssentialLogic: EssentialVerbal Communication: EssentialWritten Communication: EssentialSalary Range: $50,000 - $60,000Work Days/Hours: Monday-Friday, 8:00am - 5:00pmVCU Job Code: IT Specialist 1 (24211)Closing Date on or before December 31, 2024Benefits of Working at VCUAt Virginia Commonwealth University (VCU), we believe that our strength lies in our diversity. As a premier institution in Richmond, VA, we are committed to fostering an inclusive environment that values and respects individuals from all walks of life.At VCU, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our students, and our community. We are all different, and we believe it's these differences that make us stronger together.Virginia Commonwealth University is an equal opportunity, affirmative action university providing access to education and employment without regard to race, color, religion, national origin, age, sex, political affiliation, veteran status, genetic information, sexual orientation, gender identity, gender expression, or disability.FLSAUniversity EmployeeJob FTE1Exemption StatusExemptRestricted PositionNoE-ClassUF - University Employee FTJob CategoryUniversity EmployeeORP EligibleNoSalary Range$50,000 - $60,000Compensation TypeSalariedTarget Hire Date1/20/2025Contact Information for CandidatesDocuments Needed to ApplyResume