Family Advocate - Cook Children’s Health Care System : Job Details

Location:Northside Neighborhood ClinicDepartment:NHC Patient Fam Support SvcsShift:First Shift (United States of America)Standard Weekly Hours:40Summary:This position provides support and resources to families for issues that extend beyond their clinical needs. Builds individual and family capacity by increasing health knowledge and self-sufficiency. Responds to the social and emotional needs of our families, providing guidance and support while navigating them through the health care system and community to achieve the best health outcomes. Serve as both an advocate and liaison between the patient/family, health care team, and community partners. Functions in collaboration with the treatment team within the Cook Childrens Neighborhood Clinics.Education and Experience:

• High School diploma or equivalent required with 3 years experience working in health care or working with vulnerable populations
• Bachelors degree in social work strongly preferred but not required
• Bilingual in Spanish and English strongly preferred
• Strong verbal and written communication skills.
• Strong customer service, phone, and computer skills
• Familiarity with basic medical terminology
• Highly organized with the ability to prioritize and demonstrate problem solving skills
• Ability to work autonomously with minimal supervision

Certification/Licensure:

• License in social work preferred but not required

About Cook Children's:• ur not-for-profit organization is comprised of a flagship medical center in Fort Worth, Texas, a new medical center in Prosper, Texas, a physician network, home health company, surgery centers, health plan, health services, and health foundation. With more than 60 primary, specialty and urgent care locations throughout Texas, families can access our top-ranked specialty programs and network of services to meet the unique needs of their child. Cook Children's is honored to continually receive recognition for our outstanding efforts and outcomes in pediatric health care.At Cook Children's, we're more than a health care system--we're your friends, neighbors and even family members. And we're parents too, so we can see the world through your eyes. We see what you're going through--and how we can help you and your child get the best care and support possible.Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.