Overview:
As our Fulfillment Center Shipping Supervisor, you will be responsible for supervising production employees in all aspects of the order shipping process. Responsible for implementing, monitoring and maintaining safety, productivity and quality standards and building a culture that promotes employee engagement.
Detailed Description:
Principal Duties and Responsibilities
Essential Functions
Manage overall daily work processes to ensure continuous efficiency in order shipping operations, including metering, pillow/tape, sorting, loading, and expediting of packagesMaintain appropriate staffing levels and consistent work flowEnsure comprehensive OSHA, safety and production training is provided and written training guides are currentObserve daily operations and ensure employees follow all safety guidelinesDirectly supervise up to 50 employeesInteract with employees daily - Coach and recognize individual employees as appropriate based on individual strengths and needsClosely monitor accuracy/error rates within assigned zone/pack areas and follow up with additional training, coaching, or changes to work processesCoach employees on XP standards and principles to maximize performance and meet required performance, accuracy, and on-standard percentages according to the policies and procedures of XPProvide daily feedback to employees on performance, complete daily XP timesheets timely, and complete weekly coaching based on XP requirementsAnalyze production reports to identify areas of success and opportunityEnsure staffing levels are appropriate to meet work requirementsWork with Shipping Manager to plan for future needs in equipment, processes, budget, staff, etc.Investigate and complete accident/incident reportsFollow up with injured employees on light duty status to ensure compliance with physician restrictionsComplete administrative duties timely, including attendance and performance tracking, daily XP timesheets, documentation of employee relations issues, recommendation of disciplinary action, staff scheduling and rotation of job dutiesCounsel employees when company policy, performance or safety issues arise and ensure needed changes are madeDocument employee discussions and consult with HR on appropriate process and documentation for corrective action, including terminationsComplete annual performance evaluations timely on all direct reports and recommend merit recognitionPromotes an environment that encourages employee engagementActively works with employees to develop and carry out impact planning based on employee engagement survey resultsCommunicate promptly and effectively with support areas, including Inventory, other FC areas, IT, HR, etc. to ensure appropriate support and coordination of workCommunicate promptly and effectively with contractors and vendors including Small Parcel Carriers, LTL Carriers, FTL Carriers, Packaging Vendors, etc. to ensure appropriate support and coordination of workAbide by all policies and procedures of Oriental Trading CompanyWorks with and safeguards confidential information on a daily basisMaintains regular and predictable attendanceWork requires in-person collaboration among colleagues and contractorsMust be able to attend face to face meetings on short or little advance notice Marginal Functions
Other duties as assignedMay perform any of the above functions at any of the company locations
Heres what you need to join the fun:
Knowledge, Skills, and Abilities
- General computer experience required (MS Office & AS400 applications preferred)
- Excellent verbal and written communication skills
- Ability to multi-task
- Able to be CPR and first aid certified
Education
- Associates degree or equivalent combination of education and experience preferred
Experience
- 6 months production experience preferred
- Two years supervisory experience in a multi-flow production environment preferred
- OTC product knowledge and familiarity with order fulfillment processes preferred
Other Qualifications
- Ability to stand and walk for the duration of the shift
- Ability to climb stairs
- Ability to lift up to 35-50 pounds
- Ability to work in elevated work areas up to 28 feet high
Join us at Oriental Trading, a Berkshire Hathaway Company, where fun means business!
Oriental Trading Company (www.orientaltrading.com), is the nations largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home dcor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and?nonprofits. With a corporate vision to Make Life More Fun, Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.
EOE
